I'm going through the SMS registration process - the brand registration went quickly, a matter of hours, but it's saying Step 2, SMS Registration is not available. I don't understand why? Can anyone help?
Hi @heartsacred, welcome to the community.
If you have successfully completed the SMS Registration process and have more than one number, our support team can assist in adding your additional numbers with the SMS Registration
Hi @vanessa209, I have opened a support ticket for you and someone will be in contact via email to assist you.
Hi @GlennD thank you for your answer. Is there a way to reach support via chat? I am not in the US or Canada to call them. Thank you.
I did call last night. Thanks for your reply!
I also have had this today! I have adjusted terms - how do I verify what the problem is? Same screenshot essentially.
Hi @troyfrost
Consulting with the team, thecampaign submission has been reviewed and it was rejected due to Terms and Conditions issues. The campaign submission has been reviewed and rejected because a compliant privacy policy can not be verified.
campaign submission has been reviewed and it was rejected due to Terms and Conditions issues. The campaign submission has been reviewed and rejected because a compliant privacy policy can not be verified.
You should be able to see the reason now and resubmit. If you need further assistance with this you may want to contact our support team directly. Let me know if I can help as well.
@Kate Thank you for your help!
I submitted the SMS registration - immediately I got a rejection email, however the site says it's under review by the carrier. Which is the source of truth?
Hi @troyfrost, it appears that SMS wasn't enabled, it should be correct now. Let us know if there are any other issues. Thanks.
hi @troyfrost Welcome to the Community,
I'm checking with the team on insight into what may be happening with your account. I will get back to you shortly.
