We've had a terrible time with a two day live event that's still going on. Registrants didn't get confirmations for their attending events until 24 hours before the event, we couldn't push confirmations to them. I couldn't get links to the panelists until 24 hours before either so we couldn't do a tech check until right before. Support was experiencing the same issue when they tried to help me and escalated the issue, but that support (no fault of the person) has not been empowered to actually help us. I'm putting this here to see if anyone else has experienced a similar issue with setting up a multi-day live event and if so how they worked around it. It's ridiculous that I couldn't sent the panelists join links and that it had to come from an automated system that I had no control over customizing. Also, support was slow, clumsy, and difficult (again, no fault of the people I talked to, but I get that the system is designed to be as full of friction as possible so we'll get discouraged and find our own ways around things). I thought GoTo was an expert provider for these types of events and I'm disappointed not only by the poor experience of the UI (Don't get me started on trying to use the desktop app), the useless AI chatbot, and the many hoops I have to jump through to talk to someone with even an iota of experience with the platform. Also, love the no-refund policy and the inability to reach out to a client services person instead of a call-center tech support person. Hopefully posting this here will get someone at GoTo's attention that can actually do something. In the meantime, I'm looking for alternative providers and we will not be planning to renew unless something magical happens. Otherwise, I'll post my review to G2 and move on.
