We repeatedly distribute links to knowledge base articles to our employees. However, these often do not work directly. Instead, users first have to sign in via the “Tickets” tab. After that, they can then either click the link again or go to the Knowledge Base and search for the article manually. In my view, it would be better if the login window opened automatically when the link is accessed.
"The app could not be loaded" (App konnte nicht geladen werden) is not a particularly helpful message either. At this point, it would make more sense to display the login window instead.
We would like to use the knowledge base more often, but this behavior is somewhat disruptive.
