GoToMyPC login error

Question

We have a user getting the attached error.  Have cleared browser (Chrome), rebooted both machines, manually typed in:  https://www.gotomypc.com/en_US/members/myComputers.tmpl

Still getting the same error

I tried contacting GoTo support and that isn't working either.  Neat.

We have another user who is not having any issues using GoToMyPC.

Anyone have any suggestions?

WoodburnPress · Answer

Hi KateG - thanks for replying!  I did talk with support yesterday and it seems to be an issue with Chrome.  The support person told me they have had a few other reports of the same thing and he took some scripts during a remote in session yesterday.  It's acting as if Chrome just keeps refreshing in a loop.  We can get the user logged in using an incognito window for the time being.  I am awaiting a response from support at some point on what they have found.

KateG · Answer

Hi @WoodburnPress Welcome to the Community,

Sorry for the trouble here, I do see that you have been in touch with support and currently have a cased escalated.

I've asked the product team for suggestions as well. It appears the request is getting blocked. Is your user trying to login with a member or manager account? Would you know the IP or network by any chance?