In the last few weeks (after a recent update on 8/13) we've noticed that our live webinars we conduct with a video only have a black box that appears below or next to the video making it difficult to see. We've been conducting weekly webinars this way since 2019 without an issue. Now, we no longer have the ability to view the video full screen on phones. GoTo support made the suggestion to run the webinar as a recording (simulive), however it does not download into my library. I've attached a photo of what we see now on phones. We have been launching live weekly webcast webinars since 2019 - is there a way to disable the black screen that appears now so the video can be viewed in full screen? I do not want to have to do a recorded webinar because we like to interact and ask/answer questions live with participants.
