Hello GoTo Connect Community,
A fresh batch of updates landed this week for GoTo Connect, starting with a Mobile app update that features some snazzy new features.
GoTo Mobile: Version 2026.10.0
The latest GoTo Mobile update is here, and it brings four improvements that make everyday communication a little smoother — whether you're on the floor with customers, managing a busy inbox, or dialing across the country. Here's what's new in v2026.10.0.
🔔 Custom Ringtones
A popular Community Idea request, GoTo Mobile now ships with a brand-new set of GoTo ringtones for both iOS and Android. Before committing, you can preview each tone directly in the app — then choose from GoTo's custom options or stick with your system ringtones. Find the setting under Phone and Voicemail in your app settings.
📎 Large File Sharing (Inbox)
GoTo Mobile now automatically generates a shareable link when a file exceeds the channel's size limit — so your full-quality images and documents get through, no compression required.
Here's what you can share:
- Up to 15 files per message
- Up to 180 MB per file (1 GB total per message)
- Works over SMS and WhatsApp
- Recipients can view images in a full-resolution gallery — no login required
- Links stay active for 7 days, with open tracking so you know when they've been viewed
- Videos can be selected directly from the camera roll
🔄 Reopen Conversations (Inbox)
Previously, when an SMS conversation was closed on mobile, agents had to start a fresh message, search for the contact again, and lose the thread of the prior conversation. Now, closed conversations display a "Start a new conversation" button — one tap, and you're back in the thread with full history intact.
If that contact already has an open conversation, the app routes you there automatically.
📞 Local Dialing
GoTo Mobile now matches feature parity with the web app for Local Dialing.
When you set "Local dialing" as your default outbound number, the app automatically selects a caller ID from your organization whose area code matches the person you're calling. The recipient sees a local number.
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Contact Center: Wallboard: Consolidated Agent Status Rows
Supervisors managing multi-skilled agents can now view each agent in a single row on the Agent Status widget, regardless of how many queues they're logged into.
Previously, an agent covering multiple queues appeared as a separate row for each one — making it difficult to get a clear picture of team availability at a glance. With consolidated rows enabled, each agent appears once, showing an aggregated status and a "multiple queues" label with a hover to see which queues they're in. Pause reasons now also display accurate, specific labels rather than a generic "Paused."
To enable it: Open your Agent Status widget settings and turn on Consolidate agent rows. It's off by default.
Note: Agents actively on simultaneous calls across multiple queues will still appear as separate rows while those calls are active.
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Dial Plan: Named Nodes
Dial plan admins can now add custom names to individual nodes — a small change that makes a big difference when you're working with flows that have grown over time.
Why this matters
Dial plans can get complicated fast. When every announcement node looks like every other announcement node, figuring out which one handles "Sales hold music" versus "After-hours greeting" means clicking into settings, listening to audio, or mentally retracing the whole flow. That's friction you shouldn't have to deal with — especially if you're returning to a plan you haven't touched in months, or troubleshooting one you've never seen before.
What's new
You can now give any node a descriptive name — something like "Sales Queue Entry", "Survey Opt-In", or "Holiday Routing" — so its purpose is clear at a glance. And because names are searchable with Ctrl+F, finding the right node in a sprawling dial plan takes seconds instead of minutes.
This is available to all PBX admins now.
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AI-Receptionist Now Supports AthenaOne Appointment Scheduling
GoTo's AI-Receptionist can now schedule appointments directly through AthenaOne, extending the integration first released earlier this year.
What's new
The scheduling integration lets AI-Receptionist handle routine appointment requests end-to-end — without involving your front desk staff. Here's how it works:
- Established patients can book, reschedule, or cancel appointments in minutes through a natural conversation
- New patients are automatically routed to human staff to handle insurance verification and intake processes
- Admins control the scope — configure which departments and appointment types AI-Receptionist can manage, so it stays within the boundaries you set
- Provider continuity is preserved — AI-Receptionist will default to matching patients with providers they've seen before
- Practice-specific rules are supported — configure guidance for provider specializations, location-based rules, or patient routing preferences
Availability
The AthenaOne scheduling integration is available in the US. The broader AthenaOne integration (screen pops, contact sync, click-to-dial, and activity logging) remains available as well.
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Pre-Written Messages in Private Inbox
You can now access pre-written messages in your Private Inbox, just like you can in Shared Inbox.
How It Works
Pre-written messages in Private Inbox work exactly the same way as in Shared Inbox — no learning curve. You can access them two ways:
- Picker button — Look for the icon in your message composer toolbar, alongside the emoji picker and file attachments. Click it to browse and select from your saved messages.
- Slash command — Type
/ at the start of a message to trigger an auto-complete popup with your available pre-written messages.
Your organization's full library of pre-saved messages is managed from one place in the Admin Portal and works across both inbox types.
That's a wrap on this week's releases. As always, drop any questions in the comments below — we're happy to help and interested to hear what you think.
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