Hi LogMeIn Resolve Community,
Two updates are out. Virtual Technician now works in Instant Remote Support sessions, so you can automate fixes on unmanaged Windows devices. AI Patch Management also gets Pre-Deployment Insights and Patch Failure Insights, which help you decide what to deploy and understand what went wrong when a patch fails.
Virtual Technician in Instant Remote Support
Technicians can now use Virtual Technician to automate remediation tasks on any Windows device they support, without needing to enroll that device. Previously, VT was only available on managed devices, so technicians supporting an unmanaged device through an Instant Remote Support session had to work through each step manually.
The experience is the same as on managed devices: the same side panel, natural-language task descriptions, and step-by-step execution, with the technician in control throughout.
How it works
- Start an Instant Remote Support session and establish Remote Control. The Virtual Technician button appears in the session toolbar.
- Describe the task in natural language (for example, “Clear browser cache and temp files”). VT generates a step-by-step plan based on what it sees on the screen.
- Review the plan and approve each step. VT then controls the keyboard and mouse on the end user’s device, and the end user can watch every action in real time.
- When VT finishes, the support session continues as normal.
This works with both the Leave Behind Applet and the standard one-time download applet.
Note
- Windows only: macOS is not supported yet.
- Knowledge Base entry point: You can’t start VT from a Knowledge Base article (“Execute on device”) in an Instant Remote Support session. That flow is available for managed devices only.
Availability
Virtual Technician in Instant Remote Support sessions is available to all accounts.
For more information, see Virtual Technician in instant remote support sessions
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AI Patch Management: Patch Failure Insights & Pre-Deployment Insights
Two AI capabilities in Patch Management, Patch Failure Insights and Pre-Deployment Insights, are now generally available.
These capabilities are designed to help at two points in the patching process. Before deployment, they help you see which patches may need a closer look. After deployment, they help you understand why a patch failed and what to try next, without digging through logs device by device.
Pre-Deployment Insights
In the Updates view, the AI Insights column shows one of four statuses for each patch:
- Known issues: Negative signals were found for this patch. Review it before deploying.
- No known issues: The patch was released 14 or more days ago and no negative signals were found.
- Recently released: The patch was released less than 14 days ago and is still being analyzed. This status is temporary.
- Not analyzed: The patch predates the analysis window. A tooltip explains this in the product.
Patch Failure Insights
When an application or OS patch fails, an AI-generated summary explains the error in plain language and offers remediation guidance. You can find these insights in two places:
- In a device’s Update history
- On the patch job error summary page, which lists every failure across all devices in a job. AI insights are generated in bulk, and you can filter by status, classification, mandatory, and reboot-required.
Note
- Pre-deployment insights depend on the signals available for each patch. Patches released before May 2026 show as Not analyzed.
- “No known issues” means no negative signals were found. It isn’t a guarantee that a patch is safe, so we recommend continuing to follow your usual testing and ring-deployment practices.
Availability
AI Patch Management is available to all accounts with Patch Management access.
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For all release notes, see What's New in LogMeIn Resolve
