Technician Console constantly crashing FireFox

datarunner

Hi All

Every time I try to launch FireFox it crashes with the following error:

Add-ons: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}:6.0.16,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,{20a82645-c095-46ed-80e3-08825760534b}:1.1,TechnicianConsole@logmeinrescue.com:6.2.0.743,{27c60876-b5c9-4335-b4f3-52b26782220c}:0.9.1,{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}:6.0.18,{E2883E8F-472F-4fb0-9522-AC9BF37916A7}:1.6.2.63,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6
BuildID: 20100115144158
CrashTime: 1269284413
EMCheckCompatibility: true
InstallTime: 1265199725
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 98
StartupTime: 1269284412
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 3.6

This report also contains technical information about the state of the application when it crashed.

Now I can switch to another browser but does anyone have any idea what is causing this?

Info appreciated

Regards

primenetworks

Ok All.

Some more info on this.

 

LMI are aware of the issue.  The issue is only occurring when running the console in a firefox window with other tab.

 

I have a temporary solution which is not ideal to say the least but works whilst LMI continue their investigation on the issue.

 

Use 2 FireFox browser windows. In one of them have your LMI console. Do not have any other tabs on this session.

 

Use your 2ND FireFox browser window to do your every day browsing with tab's etc. 

 

As long as you do not use tab's on the same FireFox windows as the LMI Console the crash will not happen.

 

Again. This is not a full time solution but should help in the mean time.

 

Cheers