Longmein Rescue for Ipad Petition.

Hi there, we use logmein rescue to troubleshoot remotely with our clients, but I recently got an Ipad in order to check what can be done with the device and how we can implement i. Logmein ignition works incredibly well, I'm hoping that there could be another app for Logmein Rescue since, with the Ipad 3G, I can take of an urgent call basically being anywhere, I'm pretty sure I'm not alone on this, due that Logmein Rescue doesn't run on safari. Thanks, and my thanks to the developers for all their hard work.

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Accepted answers

KevinA

This is an interesting idea and a valuable one. I will pass this thread along to our Rescue Product Team.

Thanks,

Kevin

All comments

frankee

I agree fully. My company bought us all iPads and we were looking into 5 LogMeIn Rescue subscriptions, but I said no because there was no iPad app, so we are buying 5 GoToAssist accounts instead.

marintechit

LMI will lose the remote support battle if they don't get a way for us to support end users in the hugely mobile world. They would have had my business today and was going to cancel my G2A, but this is a MAJOR deal breaker.

burdettr

I did exactly the same thing. GOTo assist customer now reluctantly

brivalen

I agree. It seems lto me like Logmein is a large enough company that they should be able to throw some weight behind this.

It would make it easier for us and the app more appealing to new customers.

Jonathan_H

Any update on this? All our analysts have iPads they use for support, we could really use an app.

TommasoV

We would love it, too.

Together with Mac Rescue technician panel !

Chris-Burns

Incredible that this still has yet to be implemented....

Why are the product managers not pushing for this???? Customers are getting fed up of waiting.

niesmann

Sorry Guys

Got fed up of waiting for you, my Rep here in the UK has kept promising it but it never happened, have moved over to Gotoassist this week after a month of trial and two years on Rescue

I don't like the desktop app as much and the ipad app is nowhere as good as logmein ignition but it does give me one app to work from and all my support sessions are logged.

I fail to see why the developed excellent ignition app could not be added to the Rescue suite so we could start a remote session from it, it's crazy and a good way to lose loyal customers !

CyAdmin

I can't believe there's still no progress on this front. As a long time user, I have to say that Rescue still does most things better than GoToAssist, but I'm going to have to jump ship. It's just too much hassle to bootup a laptop when I'm away from my desk, considering the iPad gives me "instant on". My end users appreciate this increased responsiveness greatly. If you address this need, I'll be back, but for now, it was nice while it lasted.

chazandchaz

I just had a client implement GoToManage. I was pretty impressed. Not only did they have an iPad app which was great but they also had a reporting functionality baked in.

I have been a long time use of LMIRescue however I will be shopping GTM once they offer custom branding of the session initiation. fastsupport.com doesnt cut it. I require something a little more custom.

roberte1342

iPad 3 is on order and I really want to take advantage of that higher resolution display. If LMI doesn't announce something concrete very soon I will be exploring other options.

faefrost

Please add my name to the list of long time Rescue users/subscibers that would absolutely LOVE to not have to carry a laptop in order to support users and clients with the tool. PLEASE GIVE US AN iPAD APP!!!!

Andrew Dunne

Not sure what number in the list I am, but this would be a massive deal for me and my company if Rescue was available for the iPad. Please, please, LogMeIn... make it happen...

cgingerich

I would love to see a logmein rescue ipad app as well! I would use it often.

which2012

I am moving away from PC for almost everything now but i too need a remote system for my IPAD for what we pay every month/year i would expect a free IPAD app and more so i can see people have been requesting thins for close 2 years, therefore i suspect it wont happen. Can we please have an answer as over the next 30 days i am going to look for a solution and if we find one we are gone , sorry its been a nice ride but for what we pay I am confident we can get an on par service elsewhere with IPAD support APP.

benniev

cmon guys! We need an ignitino ipad app!!!

JinOhChoi

I second, third and fourth this request.

AndrewFactor

I'm desperate for this too.

HeckAdmin

We have ignition and just recently got GoToManage from Citrix. Its iPad app works great. You should check it out. It comes free with a subscription to the service.

scottprince

When?!

LO315

Hi all, Thanks for the feedback.

We are totally aware of the importance of this to many customers. While we cannot comment directly on our product roadmap, I can tell you that we continue to strive to innovate with our products in order to meet customer needs, and that Apple OS's are a big part of our future plans.

We have some great things coming down the pipeline!

Thanks-Lou

Globalnet-ITI

Yes I noticed that Citrix have beaten LogMeIn to it, my subscription is due for renewal so it gives me a tricky situation as I love Logmein

I support to member of Logmein a year ago and they said they were waiting for IOS multi-tasking and iPad 2 because of the way the legacy OS locks applications. Well they've been around for months now and still no sign.

Can anyone from Logmein confirm where this product is in the roadmap please?

Mrudzik

I really like logmein but frankly as a support specialist my day to day experience has changed since the iPad invaded my network. I carry my iPad everywhere. I use ignition a lot. But I am also using a trial of GoToManage on my iPad. It's so much better to be able to launch a support session right from my iPad instead of using ignition to remote my desktop to launch the technician console to host support.
Come on LMI your competition is already here on iPad it's time to join them. Please bring rescue to iPad before your customers are forced to make a hard decision.

Lufaa

I second that request totally. Please make the App or just let us know if there's any change that this will be the future?

Kind regards,

wmrainer

I use Rescue for work EVERY SiNGLE DAY! I would love to have the ability to do that from my iPad which I always have with me. I've done a work around with using Ignition to access work PC then firefox and rescue, but that's obviously very cumbersome.

Any idea when this will be released??? :smileyindifferent:

Devin Baskin

We pay a lot of money for our rescue subscriptions, this should be a free app. I love the ignition iPad app, its actually better than the desktop app which doesn't have WOL built in.

Please make us a Rescue app for the iPad!

Thanks!

TheTechMASTER

YES PLEASE PLEASE PLEASE CREATE RESCUE FOR THE IPAD!!!!!!!!

ALSO RESCUE FOR THE MAC!!!!!!!!

:womanvery-happy:

Jase2001nys

Yes yes this would be a valuable addition..

scottyp

Count me in too - I love the ease of use of Rescue I have off my notebook, but am literally holding out on buying an IPad until someone (LogMeIn!) releases Rescue or equivalent for it.

It's been nearly a year since this petition was started - can anyone at Logmein comment on their progress towards releasing this?

Jim_Potter

Would think it shouldn't take much work with Ignition already written. Just do it!!!

spawneh

Yeah this would be great to have!

dla

When, I really need this to support my clients Iphones and IPads.

burdettr

I am going to go with the first company that brings this type of app to market GoToAssist also hes one on their roadmap!

I've got ignition and it's awesome but I need a one off support app too!

BAYCCS

Count me in!!!

This would be very very handy!!!!!

Cleartech

I too am very interested in this expansion to the iPad. I am out with my iPad 10x more than I am my laptop..

hlts

count me in as well

_wave_

Would purchase Logmein Rescue if this app was available

Anon16186

We've just bought an iPad and totally agree that the LogMeIn Ignition app was worth the purchase alone.

A LogMeIn Rescue app would actually be even MORE useful to us because we tend not to use LogMeIn for support to avoid customers worrying about anytime access to their computers.

Libertas

pbuono

Yes please come out with this app. I will be a killer app for tech support people using Rescue

Mogg851

I want to add to this vote, preferably adding the function to the existing app instead of a second app.

blade007

This will definately be a game changer. I hope they will get it done.

netFusion

I'll add a third vote as well.

I contacted Tech Support on the day they launched the 3G version and asked for it. The support rep said that it is something that several people have asked for and it may already be in development. Let's hope that is a positive sign!

Eddie

KevinA

This is an interesting idea and a valuable one. I will pass this thread along to our Rescue Product Team.

Thanks,

Kevin

ITFConsulting

We'd like to second this petition!