100% CPU usage on Windows 2003 computers

We are seeing several incidents on a wide range of installed Windows 2003 computers where the Logmein Rescue client is maxing out the CPU. This CPU uasge is so severe that it makes remote support impractical and we need to end the session so the client's pc can resume normal operations. The issue persists across reboots and with or without the Rescue client session running as a service.

Research has shown that other users of Rescue have similar issues, however there does not seem to be any solution forthcoming.

Any suggestions (ideally from a Logmein Rep) are welcome.

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APEXIT

Also,

If you are trying to resolve this, don't adjust the Display Properties/Hardware Acceleration, as this will not produce the desired effect. Please adjust the resolution in LMI at the Top (Four colored Square) and move the slider left from 'HD'.

APEXIT

AGREED! :smileysad: This fixed my issue as well. The latest LMI Free Update to 2126 added the HD option, but it also defaults to it! This should certainly not be the default, as we have many machines that cannot handle this resolution and it also slows remote access drastically! We have hundreds of machines and cannot handle manually adjusting this on each.

Please Fix this ASAP LMI!

Thanks,

-Scott

LogUserGP

Thanks! Someone needs to push this out; this is a big problem.

mija

Thanks alot! This helpt with pro as well. I almost downgraded all my computers...

koshbaby

I noticed that LogMeIn became almost unusable on my Windows 2000 server after an update to the LogMeIn software. The same exact 100% CPU problem as you. After looking around, I noticed that the update had changed my "color quality" from "auto" to "HD" without asking me. My poor old server just couldn't handle it. Putting it back solved the problem right away.

In the LogMeIn toolbar at the top of the screen, click Options > Color Quality then check Automatically adjust color settings and everything goes back to normal as LogMeIn selects a color depth that is more appropriate to your hardware and Web connection.

Hope that works for you!

apteryxtech

This does not fix the issue. I change this setting on dozens of computers a week, and it only occasionally will drop the CPU usage down noticeably. But on every computer I login to, the CPU takes up anywhere from 20% to 95%.

only1miller

Good God.. that worked! Thanks mate!

andyitc

Hi,

I am happy to say that I have the answer to this issue. I am on a Logmein Rescue Trial at the moment and have been liaising with Logmein support to try and resolve this issue but they have not been able to help me. I am also trialing gotoassist express with similar results. To resolve this issue all you need to do is go to the display properties and then click on settings then click on advanced and then select the troubleshoot tab. Reduce the hardware acceleration slider to its minimum and the CPU usage will in a lot of cases go down as low as 10%. Reducing the hardware acceleration on a server display is not going to cause anyone any problems as they will not playing games or anything of that nature on the server (I hope). Incidentally this is exactly the same issue as I used to have with VNC software which is how I discovered a work around. I am surprised that I cannot find anywhere on the logmein forum that shows how to resolve this issue or that logmein support do not seem to have the answere. I have also found that it affects Windows Server 2000 .This also resolves the issue with gotoassist express. I hope this helps someone

Andy Parkinson (Aptec IT Solutions)

madnet

Hi, same problem here.
I have 3 win2003 servers with same config and same programs running on them but only in 1 have this problem.
I connect to server with VNC and if I don't move the mouse all is OK, but if i move the mouse the cpu usage of hamachi goes to 100% until I stop moving it.

Any suggestions?

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