Calling card deployment

I've created/generated a Calling Card but when I'm connected to a remote PC and I go to the Calling Card tab there's a message saying "Your Technician Group has not been given permission to install Calling Cards".

I can't work out how to give the Technician Group the permission.

I am both Master Administrator and the Technician

Mike

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Comments

Rob H

Sounds like this could be a permissions based issue. Log into the Admin center then highlight your technician group in the left hand pane.

Then select the "Organization" tab on the top of the page. Under the permissions area, make sure the "Deploy the Calling card" box is checked off, then scroll to the bottom of that section and click on the "Save Changes" button.

Cleartech

Same problem with Trial version. I have gone through the step by step, have copied the installer referral ID to the tech group, and still says I don't have permission.

Andy Harvey

Hi Mike,

As a first step, if you haven't already done so, can I suggest that you go to page 31 of this document: https://secure.logmeinrescue.com/HelpDesk/Pdfs/rescue_userguide.pdf

There's a step-by-step guide in it.

I hope that helps. If not, let us know.

Good luck,

Andy

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