Try the Rescue beta- win an iPad

1. How long have you been using LogMeIn Rescue? (1 sentence)

I have been using Logmein for 2 years and LogMeIn Rescue for 2 months.

2. How are you using Rescue to provide support? (1-3 sentences)

I use Rescue to support my clients to keep servers/clients running reliably and securely. Allows for remote connectivity troubleshooting and assistance without expensive travel. Provides quality support at an affordable cost to my clients, making Rescue a benefit for both.

3. How will the new features in Rescue Beta give you more control of your IT world? (3+ sentences)

Having access to multiple monitors is a excellent feature as you can be connected to servers and clients to troubleshoot network connectivity problems. Also allows for viewing multilple desktops to narrow troubleshooting. The new feature of applet branding will allow the client to feel more secure with company logo instead of a generic logo. Tear-Away RC feature along with multiple monitors will be most beneficial to technician as sessions will appear in seperate windows helping to indentify sessions. We are a growing company and this product with remote support features has helped us obtain additional clientel.

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mcg_man

1. How long have you been using LogMeIn Rescue? (1 sentence)

We have been using LogMeIn Rescure for more than four years.

2. How are you using Rescue to provide support? (1-3 sentences)

We use Logmein to provide immediate support to our clients running multiple operating systems and devices. LogMeIn Rescue has allow our company to successfully triple our size over the last four years and gives us a leg up on most of our competetion. The ability to provide secure connections and immediate support allows my staff to provide the best support possible.

3. How will the new features in Rescue Beta give you more control of your IT world? (3+ sentences)

The Tear Away feature will definately be a great benefit as we will not have to switch back and forth from screen to screen. The new LAN Section is fantastic and allows for faster response without having to have the unattended access enabled. We utilize the recording features and love the branding which allows our clients to connect to US versus a middleman.

mmogollon

***how long have you been using LogMeIn Rescue? (1 sentence):

2005

***How are you using Rescue to provide support? (1-3 sentences):

to give tech support to more than 1000 authorized agents.

troubleshoot remote branches.

send files to patch and update custom applications

***How will the new features in Rescue Beta give you more control of your IT world? (3+ sentences)

The Connect on -LAN is the most neat one. We will not have to go to the corporate client machines for support. Technicians can resolve problems without leaving their desks.

the calling card is very helpful to control remote branches

the multi monitor resolve our problem of tens of support cases at once by separate them to different monitors.

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