Report from api

abbarnes

I am trying to use the api to return a history of chats over a specific time period.  My problem is that the order I am calling the parameters, doesnt seem to work - I am always 2 days off.  Here is the order I am using:

 

requestAuthCode (store the code to make later calls)

setTimeZone       (-240 for EST)

setReportDate     (MM/dd/yyyy 12:00 AM, MM/dd/yyyy 12:00 AM)

setReportAreaRet (select the chat log report)

getReportRet      (get the report)

 

I don't get any errors, my results are just always a couple days off - anyone have any ideas?

Anon86743

I too am working with the LMIR api to make a fully functional dashboard application, that can pull all of the report times, live sessions in realtime, etc. I too had issues w/ the reports, but thankfully not about date time. When you request back to back reports, do you receve the response: 'getReport_PollRateExceeded'? This is very frustrating. I can only request 1 report every 45 secs. Do you see that in your app? If not, how did you get around it?