Hi all,
Im using rescue for a few months now and have had 2 issues that Logmein support helped me greatly with, and they were issues I was unable to find in the forums, so I thought I would post here to help anybody else.
1. Unattended Access Denied
I couldn't install Unattended access on my own test server. It had worked previously, but was unable to launch after a few uses. I went to the adman console and deleted the unattended there. This I believe created the next problem. When I went to setup unattended again, in the tech console screen I get getting "Unattended Access Denied". No matter what I tried, I could not get it working again.
What support worked out was that the old service was still installed, once this was uninstalled, unattended installed again perfect. Here is what you must do to resolve:
a. start > run > services.msc > look for the LMIRescue service > right click, properties
b. copy the LMIRescue full service name, not the display name
c. start > run > cmd > enter the following command to delete the service..
C:>sc delete [service name] (without brackets)
d.install unattended access again
Should work again after those steps.
2. Installing Unattended Access via Terminal/Remote Desktop Connection not working.
Couldn't get this to work at all. Something to do with RDC/RDP forcing a different session. Support had previously told me to force a session 0, but I was never able to get working. Otherwise it was going to be site visits to install unattended.
I found this a problem, as most of my clients servers were off site and headless. It wasn't practical to visit every site and hook up monitors & keyboards. Support and I discussed this further today and I have now a long but useful workaround.
a. Logon to remote server with RDC etc.
b. Logon to LMI Rescue through remote browser
c. Create session with PIN etc.
d. open logmein123.com in another tab/window etc.
e. join session & install unattended
f. log off LMI, RDP etc and test.
Its quite frustrating to have to do this time consuming way for a bunch of PC's in one go, and I'd love if there was an unattended calling card etc, but it does get the job done.
Hope this might help someone.Big thanks to Paul in support today.
