Please FIX YOUR APPLET

My company routinely login to dozens of computers daily, all over the US. More often than not, the CPU usage on the applet makes the remote computer very slow, and runs anywhere from 20% to 95%.

And no, reducing/disabling hardware acceleration in the display advanced options does not fix this. At most it will reduce it by half, but half of 95% is still an unusable system. Even setting the priority to Low is only slightly helpful.

Please - admit there is a problem, and FIX IT. I have been dealing with this for over a year now. Back when we first got LogMeIn, this was never a problem, but now this is ridiculous, especially when we are trying to run CPU intensive programs simultaneously. The whole system will basically freeze and I have to pause my session just to get it working again.

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apteryxtech

Ben,

Apologies for not providing any more information - I didn't see the point because LMI is supposedly handling it. It's ticket 01434571.

We notice this problem constantly because we are trying to run software that is CPU-intensive on the doctor's server, and we notice it slow down dramatically because lmi-rescue is eating up 30-95% of the CPU.

These are medical clinics all over the world that use our software, so we see everything from Windows 2000, XP, Vista, 7, 2008 R2, 32-bit or 64-bit. In our own lab testing, the problem happened on XP, Vista, 7, 32/64-bit, regardless of the browser the customer used (tested Firefox 3/5, IE 6/8/9). The antivirus software the customer uses varies widely - we see everything. In our lab testing, no antivirus software was installed, yet the problem still occurred. I have never noticed anything in event viewer.

As I said, George Stansfield at LMI said that they were able to easily reproduce this problem on multiple computers in their test lab, so it's in their hands at this point. I just wish they would have addressed this problem sooner, since people have been reporting it for well over a year now.

primenetworks

Hi Apterytech

I am only trying to help where i can. As i mentioned we look after over 500 client machines and 100 servers across the UK. Most of our servers are running high usage SQL Databases or Exchange Databases. Saying that we do use very high end hardware with good processors. We dont really see any of the problems you are having, but thought we could try and help narrow the problem down.

If you dont want to give any more information regarding the technical details i asked thats fine. Just understand that without that its hard for anyone in the community to help.

Do let us know when you hear back from LMI Support what the final outcome was.

If you want to let me know the ticket number with Logmein i maybe able to get this raised further for you.

Cheers

apteryxtech

Ben,

How often are you logging into a doctor's office server that runs multiple different database engine services, antivirus administration, and other services for the client's network, and then having to run CPU-intensive software simultaneously? How often are you even going into Task Manager to actually see how much CPU resources the lmi-rescue app is using on the client?

We are doing this constantly, and frequently noticing the huge amount of resouces the lmi-rescue app is using.

I have already talked with LMI support, and they were able to easily reproduce this problem on multiple PCs in their test lab - so I'm not sure why they didn't notice this sooner. They claim to have submitted a change request with their development, but I haven't heard from them since. That was 1.5 months ago.

primenetworks

This is not as common as you think. We run LMI Rescue to over 500 client PC's and dont really see this.

It would help LMI if you could give as much information on the problem you are having. Technical details always help

Can you give us some examples of OS's you are running on the client machines? Are you seeing any pattern? Does this mainly occur on windows 7 machines? Windows XP?

What Anti Virus applications are you running on the client machines?

Is anything logged in the event viewer?

We as a community can try and help but we need more info.

vowels

Its good to know about it.. I have read about it ..!!

apteryxtech

Any chance this will ever be fixed? We are seriously considering alternatives such as Bomgar.

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