API question for a newbie

steve02agmail

You'll have to bear w/me here...today was the first time I learned of the LMI Resue API.

 

First question - how do you use the API?

 

One of my goals is this (bear w/me again...)

1. End-user goes to a page on my site.  Fills out a form (name, email, phone #, brief description of computer problem) - then clicks a button "continue..."
2. One of two things will happen:

• During non-working hours (that I setup in my admin console), first, they are redirected to a custom page that says sorry, we're closed - someone will get back to you during working hours (and I'll put the hours on the page).  Addiontally, an email is sent to the email they provided saying sorry, we're closed, someone will contact you during working hours...blah..blah.  Lastly, I'll get an email too saying XX Person wanted to connect for support (and it'll send me the info from the form)
• During working hours - The end user is directed to the next page asking them for their 6-digiti PIN code.  I will get an email saying XX person wants support...sends me what is from the form (so I know someone wants support).  Then I can send them a 6-digit PIN code via email (or phone).

 

So, knowing this, my first bit code I noticed in the API that would be something of interest for me to use for this scenario was the isAnyTechAvailableOnChannel and some form code as an example:

 

<form method="post" action="https://secure.logmeinrescue.com/API/
isAnyTechAvailableOnChannel.aspx">
<input name="ChannelID" value=1902861082>
<input name="ExcludingAwayAndBusy" value=true>
</form>

 

But, I'm pretty sure I just can't post that in my page w/out further customization (obviously the channelID).  Am I on the right track here?  Well, my first goal would be how to exactly use the API of course.

 

Thanks in advance...

 

Steve

Anon43702

So I  did not actually give up... 

I just gave up the concept of getting it all done in javascript.  I was able to get this accomplished in PHP and it was quite simple there. In my case I choose to call the PHP like a subroutine. 

Here's an excerpt of my code: 

<? /*--------------------------------------------------------- ---------------------------------------------------------*/

$content = file_get_contents("https://secure.logmeinrescue.com/API/isAnyTechAvailableOnChannel.aspx?ChannelID=[your Channel number]&ExcludingAwayAndBusy=true");

$techaval = trim($content);

If ($techaval=="TRUE")

{   [Insert the output or what you want to happen for the true condition (techs are available) - In my case I built the channel form to let the customer connect]

}

else

{   [Insert the output or what you want to happen for the false condition (actually for any condition but true) - In my case I built and similar looking form but it emails us Instead and notifies the viewer we and not online]

} 

?>

end of code excerpt - replace anything in the [blue brackets] with your specifics.

 

I just hacked my way through this -there might be a better way to make this work or someone might know how to do it through javascript.  I welcome the critique (positive only).  Since I am using the PHP as a subroutine called from javascript I could probably pass it the params (channel and Busy-Away) and then just have it write back a param with set value for the condition of the channel.  Instead of building the full specific forms inside the subroutine.... but it works. 

 

One issue so far is that it seems a little slow in updating -  do not know if this is with the LMI API getting updated or with the method I used to get the information.    Seems to work immediately if you close you browser, reopen and go to your site/page.  but refreshing and even clearing cache seems to take a little longer to update the status.