Rescue console is slow to activate 'New Session' button

One of our Windows 7 PCs has started taking 1-3 minutes to activate the 'New Session' button after opening the console, creating an annoying delay for customers who have to wait before we can offer them support. It happens using both the desktop and web version, but only on the one PC; others on the same network are fine.

Is this a known issue with a fix, or is there something I can do to debug it?

Tom.

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SS12

Answers anyone?Its annoying to the point i may have to stop using it

Reklaw-UK

I have also been having this problem for several weeks.

Did anyone find an answer?

MikeW

aesthetics1

I have the same problem. It just began recently. It happens not only in the desktop app, but also if I try to access it through Firefox. Chrome isn't supported, and I don't use IE so I haven't tried it there.

Very annoying - sitting on the phone with my clients wasting minutes of their time just waiting.

rshepard

I am also experiencing this issue on my Windows 7 64 machine. From the time I click the icon it takes 10 seconds to even display a windows then another minute to connect me and activate the New Session button.

This is very inconvenient when trying to provide timely support to an end user.

It only happens on my particular machine in the office and I have tried reinstalling the program. The slowness carries over into the web version as well.

Can I get some suggestions as to what to check to solve this issue?

greggmh123

I use Win 7 Ultimate 64-bit on my desktop and laptop, and both are slow to activate the New Session button. It takes 30-45 seconds to become active.

Gregg

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