Denied Full Permissions - Citrix Session

Hello,

Having an issue on a customers Citrix server, when they are on their hosted desktop and I get them to start a new 'Rescue' session it will run the application, connect to my machine but when I click on 'Launch Remote Control Session' it reports the following in their LogMeIn window:

'You have denied full permission to Technician'

They are given no popup's to grant access just a straight deny.

UAC is turned off and I have disabled the full Symantec Anti-Virus suite (which replaces Windows Firewall) with no joy. Also there are no events in the Event Viewer.

I think this might be a permissions issue but not sure where to start looking, any ideas??

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Alastair80

I'm doing via the pin code on www.logmein123.com

Sean_K

Are you referring to using Unattended Access or running via a Pin Code?

Alastair80

Hi Sean_K and thanks for the responce.

I have one further problem in regards to this, I already ran Logmein as a service so everytime I try to connect it automatically goes into this state without giving me the option. Is there any way to remove all traces of Logmein off the machine to it will start without running as a service?

Thanks,

Alastair.

Sean_K

In situations like this, your connection is most likely being restarted as a system service.

When connecting via Rescue to a Terminal Server (Citrix included), do not do that, as that will move the session to the system account, which runs in its own, currently inactive session. Since the prompt window cannot appear without the desktop ui active, the permission is automatically denied.

If you have disabled the UAC on that Terminal already, you do not actually need to restart as a system service.

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