The most recent content from our members.
Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand security concerns are prohibiting this functionality. Are there any tools available to mitigate this issue and to allow call…
For decades, we have been using GoToMeeting to help us monitor live field operations using screensharing with clients, and conference calling with both clients and the field operators. These operations last for days at a time, and we have staff and clients swapping out every 12 hours or so as their shifts end. We used to…
I think it would be of value for companies to utilize call masking to help brand their calls and possibly avoid their company being labeled as spam by outside carriers. This could help GoTo help customers control their caller ID better.
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would trigger an API call to the external CRM to create a new lead (using its “Leads” endpoint). We’d also like to link the contact in…
I would like to suggest an enhancement for the GoToMeeting product. Currently, when joining a meeting, participants are prompted to enter their name in a single field. As a result, many users only enter their first name, which can create confusion in larger meetings. It would be highly beneficial if the login interface…
I've been told by GoTo support staff that live webinars are no longer supported while using Safari. This is happening since the recent update on Aug 7, 2025. The developers need to update the GoTo Webinar software to support Mac computer users. I have been using GoTo for several years without this being a problem on Mac…
If you are using both the Salesforce (Call Center/Dialer) Integration (with automatic logging enabled) as well as the Salesforce Lightning Integration, the result will be double-logging of calls made out of Salesforce. When users are sitting at their computer they want to use the dialer because it keeps everything in the…
I would like to be able to enter a registrant's email address and see what other webinars they attended or registered for in our history/future. This would help me qualify webinar attendees as promising sales leads.
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly…
An integration should be implemented for Clio Manage and Clio Grow. The existing integration for Clio Manage lacks many features and often does not work as expected.
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