The most recent content from our members.
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS…
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group…
We are already using the AI Receptionist. There is one feature that would make it more personable, and maybe more easily accepted. If it could recognize the voice of people that call often, or if not by voice, than maybe by the caller ID, it would sound more human. The majority of our calls are from the same small group of…
The ability to select a delayed ring for some extensions in a ring group.
I had a customer ask me to suggest a feature for call screening. They want an option to screen BOTH the name and then a reason for the call.
It would be very helpfull, if there is a possibility to create templates for surveys and short-surveys. We enter in all of our webinars a survey, but it is annoying that all questions and answers must be edited manually in every single webinar. Please add this feature (templates for surveys) in your next version.
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member covers the front desk from 3 PM to 7 PM at the end of each day. However, she has to manually forward and unforward her calls every…
Is it possible to create a central template for feedback questions? This template could be stored behind the training/appointment. If the questions are changed or expanded, GoTo should automatically update all appointments using the template. This eliminates the need to manually edit each individual appointment. The copy…
To enhance the quality and relevance of the feedback we collect, it would be highly beneficial to be able to create and distribute multiple tailored surveys, each designed for a specific audience segment. For instance: * Survey for Attendees: This version would focus on gathering insights about the webinar experience,…
Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work out which phone is ringing, they simply dial the * code to pickup calls for anyone in the same Call Pickup Group. The other…
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