The most recent content from our members.
It would be great to see device tags under device name when searching in device lists
Hello. We are building an integration to get licensing/subscription data from Rescue. Is there an API endpoint that is readily available to get this information? If not, is there a report that can be generated on the Admin Center to get these? We need the User Display name and Last activity date at the minimum, but other…
Recent versions of the Logmein Rescue Desktop Technician Console does not allow the user to edit the Name or Description fields for Unattended Access customers. Previously you could click on a customer line, and then click on either the Name or Description field to highlight it in blue and then edit it. We are forced to…
Hallo, wir haben in einer DigitalSignage-Lösung mit ca. 250 PCs (Tendenz steigend) auf einer der größten und modernsten Messegesellschaften Europas inzwischen Debian 12 mit XFCE im Einsatz. Wir haben, gemäß der Absprache mit GoTo von Central auf Rescue gewechselt, um die Linuxdevices zu unterstützen. Der Support schreibt…
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS updates because I have to individually select all of the updates and then unselect the Windows 11 update. This isn't a problem…
Olá, equipe LogMeIn e comunidade! Gostaria de formalizar um feature request baseado em uma necessidade identificada por um de nossos clientes que utiliza o LogMeIn Rescue. Abaixo, detalho as solicitações: 1. Restrição de Campos Visíveis na Console do Técnico Atualmente, a console do técnico exibe diversos campos…
When deleting/removing devices, it would be helpful to have a prompt to enter the word DELETE and list the total number of devices that will be deleted upon completing the prompt.
“Support-LogMeInRescue” can’t be opened because Apple cannot check it for malicious software. I work at a software company, was trying to help someone via LogMeIn but they could not download the software and got the error above. I tried on my MacBook and got the same error. I have used it in the past and accepted all…
Is there a way to have the Sessions tab in the Rescue Admin Center refresh automatically? In GoToAssist you can pop out a window that lists pending sessions as they come in, which is helpful from an admin perspective to make sure they aren't left waiting. The same best we can do in Admin Center is leave the tab open and…
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to…
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