A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
I am using the GoTo Assist Service Desk API to retrieve incidents and I need to retrieve the attachments as well. When I retrieve an incident, the API returns the string {{ attachment:1 }} in the text but there is no metadata with the url or filename for the attachment. I need the url/endpoint to use to retrieve the…
GoToAssist Service Desk strips all SMTP header info from customers' messages when submitted via email. Is there any way to view this info, or to download original messages as received, complete with message headers?
We have contacted Goto Assist SD Support but they do not reply to our emails. We need to figure out the Goto Assist SD API. * How can I filter incidents and changes based on conditions? For example, I know that a change has a title that contains the words "set up" and has priority "Important" so I want to query for the…
Hi there, Is there any documentation on how to modify the Default.aspx.cs file to add more info to the fields in customer profiles? I want to point the "Address" field in the GTASD to pull info from the "Office" field in AD. If there's a list of field mapping please point me in the general direction. If the field is there…
Is it possible to set it up so my customers can submit a ticket using the customer portal to the helpdesk without needing to have a login and password or maybe just without a password?
Email for customer feedback has 3 links (plain ugly text btw) Excellent: https://myURL.assist.com/portal/incidents/123?rating=excellent Average: https://myURL.assist.com/portal/incidents/123?rating=average Poor: https://myURL.assist.com/portal/incidents/123?rating=poor But when customer click on it they just get routed to…
Hi All, When we are trying to create an incident from a Template we are presented with Incident creation in-progress and it seems to just sit there with this dialogue box (see below) We are using Chrome Version 73.0.3683.103 and have tried IE 11 aswell with no success. Incidents being lodged from emails and the Customer…
On OfferUp,Com. Every time I want to email (ASK) a Question to a Seller, and I click Send. I keep getting an error message: Error Please refresh page and try again. Why is this happening? Ty I Use the Browser..FireFox
I have 2 problems. I can't find instructions how to use lastpass authenticator to generate a code. It won't send an SMS code to my phone. I'm out of my normal country on holiday. Is that why it's not sending a code?
We are seeing 25+ min notification delays this morning. Anyone else?
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