Highlights * New tailored sign in experience What's New? New Tailored Sign In Experience * Users that sign in to their account via the LogMeIn product account website or My Account page at https://myaccount.logmeininc.com are now guided through customized sign in experience that only displays the sign in options configured…
Hi, In the next few weeks, you will notice changes to the look and feel of how you sign in to GoToAssist Service Desk. Our sign-in process will become more personalized so that you will only see authentication options that are unique to you. This means that we'll ask for your email first, then provide you with the ability…
Highlights * New health status monitoring for GoToRoom systems and Devices * Enhancements to the Activity History What's New? Health Status Monitoring for GoToRoom Systems and Devices * Admins that manage GoToRoom systems can now oversee the health status of their systems and devices connections, so they can be informed…
Highlights * Session recording access management for agents * Removal of custom wallpaper upload permission for managers (GoToRoom only) * Bug fixes and minor improvements What's New? Session Recording Access Management for Agents * Admins now see a new "Access to Recordings" pane in Admin Settings that they can configure…
Highlights * Removal of customer portal login in some feedback emails * Removal of Change Type field if no values are present What's Improved? Removal of Customer Portal Login in Some Feedback Emails * If a customer portal is not used when the customer creates an incident (e.g., incident is created via email), the feedback…
Highlights * Organize GoToRoom systems from the Admin Center * Redefined User Statuses What's New? Organize GoToRoom Systems from the Admin Center * Admins can now organize their GoToRoom systems from the Admin Center with locations! This will help admins manage multiple GoToRoom systems in different locations. To start…
Highlights * New detailed messaging for User Sync changes in Activity History * Ability to generate a report in Activity History * Improvements to Support access What's New? New Detailed Messaging for User Sync Changes in Activity History * Admins who use the Activity History to view account activities will now see…
Highlights * Ability to manage trusted devices What's New? Ability to Manage Trusted Devices * As a new security measure, users can now access their Sign In & Security profile settings at https://profile.logmeininc.com/signin-security to view all devices and locations from which their account is actively signed in or was…
Highlights * New RescueAssist Clipboard Sync setting in Admin Settings * Ability to manage time zone settings for users * Lighter look and feel in Admin Center * Enhancements to the Activity History What's New? New RescueAssist Clipboard Sync Setting in Admin Settings * Admins who manage user accounts provisioned with…
Highlights * Support for new "Jive PBX extension" SCIM attribute * Support for syncing multiple domains What's New? Support for New "Jive PBX Extension" SCIM Attribute * Admins who provision their user accounts with Jive can now utilize the new "Jive PBX extension" SCIM attribute field when configuring the Active Directory…
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