Hello, We have two questions: Can we turn off all notifications for our customers? We would need an full control about what messages are sent out when cases are created/updated, we would like to have auto responds sent out only when a case is Opened but nothing else and make close-mails optional too. With resolved cases,…
Hi i don't know if this really matter at this point, I have made two appointments with the support people at service desk and guess what no one ever gets back to me. Why do you set up the appointments if you know you will not show up. I am so aggravated at this point. Why can no one keep their appointment with your…
We are seeing all of a sudden a problem with customer info populating when a client emails a ticket in. It used to grab the email address and now it is showing the "service" email address. This occurs intermitenlty, with no concrete patterns (customer existing or not existing beforhand, direct TO or CC used, etc). The…
I am trying to get our incidents data through Power BI but am having issues with the OAuth2 authentication. Can anyone help me with this?
Can Connect to host computer....but host is unresponsive to keyboard commands
im from philippines and im interested in your product...how can i get a quotation for Standard. Thank you
Add time entries, Touch ID login, better layout for bigger screens.
Our service desk integration is based on the v2 api. following the base url change on 16th december, the v2 api is no longer available. Could you point me towards the correct endpoint of the v2 api so I can restore our service desk integration. Thanks.
Hi We would prefer to have a portal address with our own domain for our cutomers which redirects to the default domain.assist.com portal address. This doesn't seem to work as we get a certifical error (see below) Is there anyway around this? or is what we are trying to do not possible? The hostname in the website’s…
I need help to delete a computer that has access to my main computer and then to transferring access to a different computer. I logged in and got to the computer page that lists all the computers I can access, but I can not delete the computer I need to delete. Any help would be greatly appreciated. Frank L
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