I remote into my client, I start working in QuickBooks and when I go to type a number it enters a special characters, this has happened numerous times and I have to continually ask the client to reboot the computer so I can continue to work, very annoying, concerned with possibly losing a client, any advise from any and…
The Experience Optimizer feature checks your internet speed and the current load of your host and/or client computer at the beginning of each remote session, and adjusts the session settings automatically to optimize your remote session experience. You can enable and disable the feature under Preferences in the GoToMyPC…
The Client App is a Windows desktop app that lists all the computers added to the user’s account, and lets them connect to their remote computer more seamlessly and faster. What are the primary user benefits for the Client App? * The time to connect is lightning fast * The user experience is much smoother, as users need…
I keep getting the little message at the top of the window indicating that there is some internet connectivity issue, and there's terrible, and I do mean terrible, lag. Scrolling doesn't work, windows take 3-4 seconds to refresh, keystrokes are like working with an old 300-baud modem. Speedtest.net gives 94Mbps down and 93…
Widespread loss of connectivity from just after 1100....seems to be restored now. Is there any maintenance work being undertaken? Anyone know the cause or anyone else affected?
Hi all, for executing specific transactions on my computer I need to identify myself using my eID card. However, when being remotely connected to that computer, how can I identify myself? I cannot put my eID card in that remote card reader. Can I use a card reader that is connected to the computer on which I am working?…
Had a problem w/ Logging on to Host computer - only wall paper showing, not icons or anything else. Saw a string to remove and then reinstall. I did this, and now when I try to add the host computer again and run the installer I get a message: Unarchive Failed Unfortunately, the GoTo Opener wasn't able to install GoToMyPC.…
So far this morning three of my company's gotomypc users have reported that the text message code hasn't been sent or come through when they tried to log into gotomypc. The automated phone service worked but no sign of the text code. I am aware that the text code is an older option and that one-touch authentication is…
Is there a way to transfer my existing lastpass account to fall under the GOTOMYPC free LastPass premium upgrade? I don't want to lose all the info in my existing Lastpass account
For the past week, I've been trying to change the access code for one of our computers. Every time I do so, I give it my login name and password, and it responds with an error message, " Internal Error - GoToMyPC An Internal Error has occurred. Please try again. OK " Trying again produces the same result. What could be…
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