Dear All, I didn't create an account in your portal. But Someone is used my email account for this sign-up. Can you cancel it? My name is Huseyin Aytac also my e-mail is aytachuseyin@gmail.com But in portal user has created like " Nisa Kaska". I need it your support for this situation. Regards, Huseyin
What do I have to do to be sure that I can remotely restart my host computer (running windows 10) through gotomypc and then be connected with gotomypc so that I can unlock my host computer and open browser and applications?
Hello I have an issue whereby my remote host, (MAC mini), is constantly showing as unavailable. It is powered on and connected to the Internet so that is not the problem. From another MAC on the LAN I can connect to the MAC using 'Share Screen', so the network config should be OK. While using 'Screen Sharing' I can access…
Is there a way to manage a multi-monitor host PC from a multi-monitor client Mac? So far the GoToMyPC window is confined to one monitor on my client Mac. The support page below describes multi-monitor client PC and single-monitor client Mac, but not multi-monitor client Mac. Thanks. https://support.citrixonline.com/en_U...
I just got a new laptop, and now when I remote into my desktop, the resolution is noticably blurry, and the second screen doesn't project all the way to the top of the monitor on the display - there is about an eighth of an inch at the top of the monitor showing my laptop's desktop, even when I am in full screen mode. I…
Hello, I have two computers that recently have started experiencing packet loss very frequently. This started last week after I added my latest computer to Goto. It is quite odd, because when I check my internet speed, I get 20mbit/s on both computers. When both are on at the same time, I lose connection all the time, it…
2018-11-09 Here is what happens: Client logs into a gotomypc host. Host displays something like 'Switching to Windows Basic 7' Client works on host computer for a while with no problem. Client is done and quits the session. The host computer is now effectively out of commission. There is no taskbar, and the system doesn't…
Can I limit the number of PC's a user can register on my Corporate GotomyPc Account?
After having installed a GTMP (10.1 2923) update I’m facing a problem now. When trying to login I’m getting the ‘Waiting for the host computer to connect…’ screen until it times out. When I retry to connect by pushing the retry button, it takes a long time again but in the end I'm able to establish the connection…
600% increase.. that is what I was just hit with... for accessing 5 computers.. I've been with GTMPC since 2006 and its always been a REASONABLE FEE that I can afford. But a 600% increase? I called customer service and they simply did not care. I aksed for e supervisor and my 12+ years of supporting the company meant…
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