4/1/2026 update: We’ve just rolled out a smoother, faster, and more inclusive Spotlight experience for all of our GoTo Training Customers! Presenters can now enable Share with Spotlight in one step in desktop app, access Toggle Spotlight anytime regardless of camera or screen-sharing state, and spotlight themselves and…
Transform your workflow: Latest updates from Meeting, Training, and Webinar Our latest release brings new integrations, actionable data and insights, and simplified workflows to increase engagement and save you time. Join our live webinar and learn about our new features designed to: Enhance meetings in real-time Host and…
What's new about this feature: An additional column has been added in the GTT attendee report "Materials downloaded" to highlight the list of Materials a particular attendee has downloaded. The information is captured if it is downloaded before the training, during the training, or after the training. The name (title) of…
In 2023 there were a total of 21 new features launched across GoTo Meeting, GoTo Webinar, and GoTo Training. We heard you needed more functionality to make staying connected easier and we listened! GoTo Training Highlights include: More data for hassle-free webinars and trainings: Now view the time spent by each attendee…
GoTo Training Paypal 3D secured payments is now live! If you are already using the PayPal integration you must update your PayPal integration by Jan 31st, 2024. If you use PayPal you will see a banner in the dashboard with instructions. To see additional details please see the internal knowledge article. How to charge…
It's disappointing that the timer is only available in the main sharing screen. This screen disappears when I view my popouts. Therefore, when I start a timer, only the attendees can see the timer but I cannot see the timer as a presenter. So frustrating. Is it possible that the timer is it's own pop out? This would be…
The post-training attendee report did not represent the actual number of people who attended the session. We do not know if people dialed in from a mobile device. One thing we want to know is if somehow sharing a registration link or session link across multiple users will show up only as one attendee.?.?. We asked our…
Is there some legitimate reason the product is now enforcing a 7-hour timeout on sessions for the session host? Ever since a recent update the session software will simply close for me the presenter precisely 7 hours after the session is started (no message about the session ending), even if I am sharing my screen and in…
I asked our part-timer to create a spreadsheet of the recordings running up to the rollout of the new interface and HOLY COW. Why are they exponentially bigger? For example, a 42 minute recording, screen shares, 27 attendees, NO webcams, is 182 MB in size and before the rollout...a 43 minute recording, screen shares, 52…
I can see the student names in my sessions only when the student's camera is not on. When a student turns on the camera their name disappears and the only way to see the student name is to hover over the student's picture. This is very bad for a classroom session where the teacher calls on students to answer questions. I…
When I start my on line courses, I have a PPT that I am sharing, Periodically, I open up a poll, get feedback and the continue with the PPT. When I do that, my PPT sharing ends. I have to launch it again, and find where I was. This changed when the "upgrade happened". What is the time frame for this to be fixed?
Hello; I've got the desktop application which opens automatically when I log in and then I often go to the browser to open up just out of habit. I'm having trouble obtaining my notes view when I share screen and I really need them! What am I doing wrong, what's the fix?
I was having a training scheduled to be held in June however rescheduled it to October, however the reminder email ie the 1 day and 1 hr did not update and is still set to go off on the previous date. Please advice
We are using the classic client for delivering training. Recently, audio will just stop working. The only indication of this is the audio levels stop moving. They just seem to freeze. We have tried the new experience, but our customers always struggle and we have found the classic experience is a better option. If the…
Why does the new experience force the presentation to be in a border with no full screen option. There is about 30% screen wasted on Goto buttons and borders, which makes demonstrating things on the command line difficult to receive. This is one of the reasons we still use the classic experience.
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