Find me follow me should not be a drop down option, it should show all the time. There is to much clicking in this new portal. That is a feature that should note be hidden by a drop down menu. Its easy for customers to miss it.
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly…
Currently, soundboard messages can only be recorded by one agent through their computer. Just like with the phone system audio library, there should be an option to upload audio files for soundboard messages. Moreover, I've encountered issues recording soundboard messages, where the audio will be recorded through the…
We are a lead gen company, and we call hundreds of leads a day. It'll be best and very helpful if there is a feature in Goto Voice where we can save a pre-recorded message to play or to send as our voicemail message to leads who don't answer.
Many users that work in offices are not at their desks so it would be nice if you could assign a call park/call park retrieve icon in the app. This is a feature that RingCentral and several other hosted providers have on their mobile apps. I know you can dial a code but dialing *37+the park location is very cumbersome.
An integration should be implemented for Clio Manage and Clio Grow. The existing integration for Clio Manage lacks many features and often does not work as expected.
At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Could you consider adding this feature?
GoTo Developers would love to see zoho recruit added to the available integrations. We're already using zoho crm & desk but recruit would be extremely helpful for us.
95% of our guests are from Canada or the US, but we do have a small part that come from all over the world, and we would like to be able to offer that 5% the same experience as the North Americans. As it is now, we do it manually using our personal WhatsApp and that is a pain. Global SMS request Soooo this is my long…
On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### extension number, for EACH of the queues when I need to Log IN and OUT. It would be great is there was a number I could dial, or a…
It looks like you're new here. Sign in or register to get started.