On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### extension number, for EACH of the queues when I need to Log IN and OUT. It would be great is there was a number I could dial, or a…
The phones support pauses, but the speed dials don't allow commas (,). Doesn't make sense. The "workaround" is for me to manually go into each phone and add the commas. C
Currently, there is no way to configure a greeting for the AI receptionist. It would be nice if customers could configure how the AI receptionist greets customers, such as announcing the business name and providing information to escape to a human operator.
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when people emailed me directly. It would really help if Goto offered: Detailed Audit Logs: Super admins should be able to see…
Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the page is open on the desktop, theres no real notification that a message was created if we are on another web page.
The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have a customer that is able to do this with their on-premise system and are about to lose this functionality.
We have two companies but the same staff to handle customer calls for each company. It would be great if we could set each 800 number to a different ring tone on everyone's phone so that they can recognize which company's 800 number is being called audibly and answer the phone with the appropriate company's greeting.
I would like the ability to add photos of contacts in my contact list. Thanks! -J
GoTo Connect AI assistant indicates that one can block a call by caller ID by entering the caller ID in the phone number field when setting up a call filter, however this results in an error saying the value in that field must be a valid phone number. Suggest the call filter pop-up be modified to allow filtering by either…
While using the Messaging functionality of the browser interface of app.goto.com a "contact card" pops up to the right of the message thread. When this occurs it greatly reduces the size of the message thread and text entry box impacting the workflow for users on systems with smaller screens. It would be great if there was…
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