A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
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Include the voicemail box name in addition to the 4-digit extension for voicemail email notifications. For voicemail email notifications (both user and shared voicemail), the notification currently displays only the voicemail box's 4-digit extension. It would be much more helpful if the notification also display the…
We use Ring Groups extensively as a Queue would allow users to login/out which is not what was needed. At least this was the understanding when our system was designed and setup. With this, we have no way of reporting on the call activity for each group for management. We worked with support and they were not able to find…
It would great if the GoTo mobile app could automatically rise to the top of screen on an incoming call. Even better if it could come through a locked screen. Thanks, Mike
End users need the ability to bulk delete multiple/all voicemails. Deleting voicemails one by one is a waste of time.
We NEED to have the Verified tag added to the selectable fields so we can route calls who have not been STIR/SHAKEN"Verified". This will be a good spam filter. One that many other carriers already offer.
Our organization uses both Microsoft Teams and GoTo Connect. While the existing Microsoft 365 calendar integration helps keep meeting availability aligned, it does not synchronize actual Teams presence status. We would like the ability for GoTo Connect to automatically mirror a user's Microsoft Teams presence, including…
Description Many organizations use Microsoft Intune as their Mobile Device Management (MDM) and Mobile Application Management (MAM) platform to secure corporate data on both managed and personal devices. While GoTo Connect integrates well with Microsoft 365 services, the mobile applications currently do not fully…
We currently utilize GoTo Connect with our users logging in through SSO and have a helpdesk that helps create the user accounts when they are onboarded. For our workflow, there is a gap in Role customization that doesn't allow us to create an admin who can manage the phone system (Dial Plans, Ring Groups, Extensions, Phone…
This is the scenario: If I want to send a template, I must enter the 10-digit number (55312xxxxx), Mexico's area code) in order for the message to be sent. Image 1 attached. I select the Meta template and proceed to send the WhatsApp message. Image 2 attached. So far, everything works correctly. I proceed to close the…
Would like to use pre-made templates for individual SMS messaging. I'm told by support that templates can only be used in SMS campaigns. Would be great to send a premade template to notify an individual customer of an appointment, something we do daily in Podium. In GoTo , we will have to cut and paste for each individual…
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