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GoTo Connect Ideas

A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.

GoTo Connect Ideas

Search the existing Community Ideas first. Your Idea may have already been submitted and needs your vote.
One clear idea per post. Each idea should be specific and easy to understand.
Vote! Ideas that have no votes will eventually be archived due to a lack of community support.

Thank you for taking the time to share your improvement ideas with us!

Recent Discussions

Ability to mute email/chat queue notifications without having to leave the queue
I wanted to share a feature request based on a recent case I reviewed with GoTo support. Context: I was receiving notifications that appeared to be SMS messages, but after investigating, support confirmed that they were actually emails received through an email/chat queue that I'm part of within GoTo. Support informed me…
return user ID alongside account key in /user/v1/me response
Hi! Could you please return the user id with the related accountkey in the /user/v1/me response like this { "items": [ { "accountKey": "a", "userId": "b", "outboundPhoneNumbers": [] }, { "accountKey": "c", "userId": "d", "outboundPhoneNumbers": [] } ] Thank you for making my life easier with this improvement!
Clio Integration and Contact Sync
Currently, the GoTo Connection Clio integration automatically syncs contacts from Clio to GoTo. The contact information that is synced includes basic information such as name, phone number, email, address, and date of birth. However, the integration does not sync custom contact fields. The ability to select custom contact…
RCS TEXT MESSAGING CAPABILITY
Hey community: Wanted some feedback and concerns regarding RCS text messaging from users that text on a day to day basis. I can't possibly be the only one experiencing this issue in todays world of texting We use text messaging quite a bit, but RECENTLY within April 2026, multiple customers mentioned that text messages are…
AI Reception call back
allow the AI reception to capture data from a caller and offer the caller an option to have someone call them back. the capture data would then be sent to an email address.
Reactions to Messages
It would be nice if there was a way to react to messages using the app emotes, like thumbs up, smile, etc., similarly to other communication apps. It could be also very helpful in large groups to generate polls and different interactions.
Change Call Park ring back ringing frequency
Currently the phones only give two beeps every 30 seconds when a call on park goes past the timeout limit set for call park. Can this be changed to beep every 10 seconds on after the timeout limit has been reached? Or create a variable administrators can change themselves. I want this to be slightly annoying to the user,…
Access Phone call recordings in the mobile app
create a way to access phone call recordings on the mobile app. Please!
Allow GoTo Campaigns to Use Private Contact Groups
Our company is attempting to setup internal SMS alerts/announcements for our employees. Our preference would have been to use GoTo SMS campaigns for this purpose, but currently only shared contacts/groups can be used for campaigns which would make employee personal cell phone info visible to everyone in our GoTo Connect…
Call Pickup Group
Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work out which phone is ringing, they simply dial the * code to pickup calls for anyone in the same Call Pickup Group. The other…

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