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When the AI receptionist answers a call and start playing Greeting the caller should be able to start talking over the greeting to get where they need to be faster moderator edit: title for clarity
I have over 150 voicemail boxes. Please provide a report that contains: Extension Extension Name Number of voicemails (regardless of read/unread) Mailbox capacity Please provide a way for the user to sort on capacity (asc or desc)
Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters. This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an…
Contacts that came from Salesforce can not be edited or deleted in GoTo Connect. I changed the phone number to a contact IN salesforce and the sync is not updating the phone number in GoTo and won't allow me to delete or update the phone number in GoTo. So, my phone system is showing the wrong number.
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
One of my biggest frustrations with cloud business phone systems is that when a call comes through on the mobile app, you can't see who else is available to answer it. On a traditional desk phone, you can see which colleagues are on calls, available or busy. This is particularly useful when you're second or third in line…
GoTo Connect allows different hold-music playlists to be assigned to individual phone numbers, lines, ring groups and call queues. However, after an incoming call is answered and placed on Hold or Call Park, the caller hears the system-wide hold music rather than the playlist assigned to the number they called. This is a…
Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?
We have our main customer support queue that all customers call into and several other internal queues where the customer support agents would transfer calls if necessary. We would like to report on how many calls were transferred to another queue, or internal extension. Agent performance filters only show specific queues…
It would be helpful to allow users to send contact cards directly through SMS, either from the end user’s mobile device or from within the application using the app’s messaging functionality. This would allow users to share contact information without having to use their personal phone number or personal messaging…
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telephones, hardware