A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Thank you for taking the time to share your improvement ideas with us!
Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?
We have our main customer support queue that all customers call into and several other internal queues where the customer support agents would transfer calls if necessary. We would like to report on how many calls were transferred to another queue, or internal extension. Agent performance filters only show specific queues…
It would be helpful to allow users to send contact cards directly through SMS, either from the end user’s mobile device or from within the application using the app’s messaging functionality. This would allow users to share contact information without having to use their personal phone number or personal messaging…
Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters. This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an…
As an admin, I would like the ability to unlock a user account. Currently, when a user is locked out, they are forced to wait 5 minutes or reset their password. Moderator edit: title for clarity
As a call center supervisor, I would like the ability to view the Agents tab and Callers tab from the Supervisors dashboard in a single view. These two widgets are not currently available when creating a custom wallboard. Viewing both of these tabs in a single window allows me to quickly see call volume and agent activity…
Several users unable to receive calls during work time because work schedule was automatically turned on and they haven't accessed; there phone app because they use desk phones. Is there no way to adjust on admin side? Moderator edit: title for clarity
Can you build an MCP for Claude for Financial Advisors, which recently launched on September 14, 2026? We’re not just looking for a general MCP connection. We’d like GoTo Connect to submit its MCP to Anthropic so the GoTo Connect connection can be reviewed for inclusion and listed directly within the Claude for Financial…
Wallboards should not require a logged in user, that way they can be put up on TV's using a kiosk terminal. This would also give the ability to share the wallboards with other staff who may need this information. This could be a toggleable setting so that if the information was sensitive you could leave it behind a login…
We need an emergency call filter in the call reports for a new requirement we are receiving from one of our accreditation surveyors. Right now I have to export all the data from the call report and then filter the csv file for the 911 call or other emergency services calls. In the call report you can filter for 911 but it…
It looks like you're new here. Sign in or register to get started.