Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if…
I would like to be able to delete SMS messages using the Desktop Application. I get a ton of spam texts, and it would make life easy to just pop in and delete them without having to go get my phone.
It would be helpful if we were able to create and send direct chat messages to more than one internal recipient under the "Direct Chats" section instead of having to create a new Team Chat to send a message to more than one internal recipient. Our team uses the Team Chats for specific purposes but sometimes a message needs…
Would there be a way to make it that shared contacts(groups) only show based on user groups(admin)? Say I have a sales department in Utah and a sales department in Texas importing shared contacts for the Utah branch doesn't really help the Texas location. Also, I think end users should not be able to import Shared contacts…
Please add the ability to schedule phone number and/or dial plan routing based on a schedule. This could be a round robin schedule or a begin date schedule. We manually change the On Call number routing weekly. We have a schedule to identify who takes calls from the on call phone number and the rotation is weekly. The…
It would be nice if there was a way to react to messages using the app emotes, like thumbs up, smile, etc., similarly to other communication apps. It could be also very helpful in large groups to generate polls and different interactions.
Can we add a feature to the GoTo Connect team chats that allows users to reply directly to a specific message? This would display the original message alongside the reply, making conversations easier to follow.
It would be useful to be able to whitelist specific toll numbers so users are able to dial them without allowing all toll numbers. We have a number of regular suppliers that we use that would like to allow as exceptions.
We are already using the AI Receptionist. There is one feature that would make it more personable, and maybe more easily accepted. If it could recognize the voice of people that call often, or if not by voice, than maybe by the caller ID, it would sound more human. The majority of our calls are from the same small group of…
The new feature to fax from the desktop is amazing, kudos on the addition. One thing that keeps us from being able to utilize it, it does not have a confirmation email sent. We are healthcare and are required to have proof of delivery. It would be great if you could have it send the confirmation to and email like it does…
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