We need the ability to share a custom Wallboard between Supervisors. This creates consistency in views and saves a LOT of repetitive work to get everyone on the same page.
Wallboards should not require a logged in user, that way they can be put up on TV's using a kiosk terminal. This would also give the ability to share the wallboards with other staff who may need this information. This could be a toggleable setting so that if the information was sensitive you could leave it behind a login…
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group…
Other VoIP platforms allow you to set up an auto reply SMS for outside of work hours, that way if you get an SMS from a customer / client you can immediately respond with an auto reply to set expectations that you will address their question during business hours. This would be a helpful feature that should be included.
Hi! I don't know if anyone else has been having this problem, but I have run into a time or two where my company emails are getting caught in Goto's bounce filter without any notification. This results in my centers going a significant amount of time without realizing that they are not receiving voicemails being sent over…
I think it would be of value for companies to utilize call masking to help brand their calls and possibly avoid their company being labeled as spam by outside carriers. This could help GoTo help customers control their caller ID better.
We need AI receptionist to support warm transfers, giving the recipient the choice to accept or decline incoming calls. If the recipient declines, the AI Receptionist should automatically route the caller to voicemail. Additionally, we want the option for certain extensions to send calls directly to voicemail, without…
Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to mark it as read because the other employee already took care of the response the day before. I am suggesting a mass clearing…
We have had and issue several times where an agent has forwarded their own lines either accidentally or intentionally but forgot. A report that can be run to see what extensions are forwarded if any would be helpful.
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the…
It looks like you're new here. Sign in or register to get started.