In the Activity reports can we please have the duration updated from seconds to minutes?
The admin's should be able to set or change a users password from the admin portal.
It would be very useful to allow me as a super admin to click on a user and be able to open their app.goto.com page to run test and make changes for the users.
I had a customer ask me to suggest a feature for call screening. They want an option to screen BOTH the name and then a reason for the call.
Could GoTo Connect please implement "Branded caller ID" by way of Rich call data? https://www.ietf.org/archive/id/draft-ietf-sipcore-callinfo-rcd-05.html This would allow clients to add their logo/other information to their outgoing caller ID to provide more context/distinguish their calls from spammers/illegitimate…
Arrow button for the next user should be stationary and should not change location based on how long the name is. It would be helpful to be on both the right and left side of the screen. Its very annoying if I need to skip a few users but I have to keep moving my mouse to a slightly new location to the next over arrow…
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That doesn't do much good. Am I missing something to get a report of just the calls the extensions answer.
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member covers the front desk from 3 PM to 7 PM at the end of each day. However, she has to manually forward and unforward her calls every…
Would like to be able to have pre call announcements an agent would hear in dial plans for call queues that roll over. I do know you can add one to a call queue but if the dial plan rolls over to a secondary plan it loses the pre call announcement, which could be resolved by adding a pre-call announcement available in the…
Can you please add a feature where you can have transcriptions included in the Call Reports export section? This would be a huge help for us to develop our internal documentation.
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