Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the desktop app and find analytics and then go to call logs and search for what you want.. That's kind of backwards GoTo... Please…
Can we please allow internal staff to see the user groups in the Contacts page of the GoTo desktop app. This is to allow staff to quickly see the availability of team members in different departments.
If you are using both the Salesforce (Call Center/Dialer) Integration (with automatic logging enabled) as well as the Salesforce Lightning Integration, the result will be double-logging of calls made out of Salesforce. When users are sitting at their computer they want to use the dialer because it keeps everything in the…
Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?
Our care managers would like to utilize AI to summarize call recordings each time they assist a customer. While the Goto system currently supports English language summaries, can you assist in adding Vietnamese language detection for future updates?Â
It would be nice if the default for phone buttons was "custom defined on phone" instead of "not configured." The reason for this is that we often show customers how to program their own speed dials and BLF entries into the phone which users like because it let's them choose the order of importance on their sets. They can…
Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not something GoToConnect currently supports.Â
 unfortunately, when you page or intercom to a ring group, it only sends the audio, but it does not allow the receivers to talk back. Suggestion: develop a “two-way paging” feature for ring groups so when someone pages a ring group, everyone can hear the page and have the option to respond immediately (either individually…
After trying to get the "Period announcement message" to trigger, I called support to find out why it wasn't working. I was informed that the message is only played when there are 3 or more callers in the queue. This setting should be controlled so that Admins can adjust for their circumstances. In my case, I need it to…
I'd like to propose implementing an automatic logout feature that would log agents out of queues on configured schedules. This functionality would ensure agents are automatically disconnected at the end of their scheduled shifts, eliminating the need for manual intervention. Currently, the absence of this feature is…
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