Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member covers the front desk from 3 PM to 7 PM at the end of each day. However, she has to manually forward and unforward her calls every…
Would like to be able to have pre call announcements an agent would hear in dial plans for call queues that roll over. I do know you can add one to a call queue but if the dial plan rolls over to a secondary plan it loses the pre call announcement, which could be resolved by adding a pre-call announcement available in the…
Can you please add a feature where you can have transcriptions included in the Call Reports export section? This would be a huge help for us to develop our internal documentation.
On the legacy portal you are able to program dial plan ext as a speed dial key. On the new admin portal they do not show up when trying to program a speed dial key. This needs to be fixed ASAP please
I would love to have the ability to unread a read text for future reply. After I read the text message I have to write the phone number down so I could get back to the sender. The sample text message isn't long enough to see the entire message. Thanks
I'd love to see GoTo have this feature both on the browser and the smartphone apps. iPhone native text messages just added this, so hopefully GoTo will do the same. Thank you!
Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the desktop app and find analytics and then go to call logs and search for what you want.. That's kind of backwards GoTo... Please…
Can we please allow internal staff to see the user groups in the Contacts page of the GoTo desktop app. This is to allow staff to quickly see the availability of team members in different departments.
If you are using both the Salesforce (Call Center/Dialer) Integration (with automatic logging enabled) as well as the Salesforce Lightning Integration, the result will be double-logging of calls made out of Salesforce. When users are sitting at their computer they want to use the dialer because it keeps everything in the…
Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?
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