Hello, a crucial feature of an RMM platform is the ability to create cloud monitors. This is an absolute must for an MSP to monitor the WAN connectivity at client sites. This feature is completely missing in the RMM platform, making it a deal breaker for us, and I would assume all MSPs. Please add cloud monitoring to the…
Just migrated to Goto Resolve from N-Able and after the migration found that session recordings are turned on by default. It would be nice to have the ability from the reports page to be able to delete any or all of the recordings instead of having to utilize an API to delete the recordings or wait 90 days for them to…
Like GoToAssist, it would be nice to have the ability to leave a GoToResolve icon on the desktop for those devices that don't utilize the unattended installer option.
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.
If a device is offline, I cannot release any updates to it. I'd like to be able to do so when I'm online and not have to check back every few hours to release. I don't know when a specific laptop will next be online, could be an hour or 3 days, but it needs that patch asap. So ability to queue updates for a machine, a fire…
In the Devices screen, to "goto" the next page you must first scroll down to the bottom of the page. Putting the control at the top also would be awesome! As well, when you reach page 2 for example, you are still at the bottom of the page. My OCD would expect to be at the top of a new page.
I would like to have 100 rows as an option to view in one screen for the devices list and more so to have the ability to organize alphabetically (by nickname) by default. I am not sure how it is organized by default - the machine seem to be randomly listed. I always click the nickname column to organize every time i go…
We would like to see Dynamic groups, that can be set up using a keyword, device category, Device manufacturer etc. These groups could then be selected for Remote Execution jobs or Policies. This would save time and guarantee that a new device is automatically added to the jobs in this area. For example, when setting up a…
When you filter your devices to find a particular client, you get one or more summary lines showing the Remote Client Sessions to which you can connect along with the Start Remote Control arrow on the right side. Included in that information are items such as Status, Hostname, Operating System, IP Address, etc. It would be…
When you sort the dates up or down in inventory. It should be year month then 2 digit date. This would make it easier to find things. (edited for clarity GlennD)
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