A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Thank you for taking the time to share your improvement ideas with us!
One thing I frequently finding myself doing is needing to check a file version on a remote system. Currently, the only way to do that with Resolve is to copy the file locally and then use Windows Explorer to get the file version. Would love to see this added to the File Properties in the File Manager in Resolve
Please add Resolution as a field that displays in the end-user portal. Along with this, please add Resolution as a field that can be included in email notifications to end-users. Tickets that include a lot of troubleshooting notes (and generate corresponding email messages) can be very tedious for end-users to read…
One feature that would greatly improve the remote support workflow in LogMeIn Resolve would be the ability to directly message end users before starting a remote session, without relying on external communication platforms like email, Teams, or ticketing systems. Current Issue Currently, technicians often have to contact…
We are currently evaluating Goto Resolve and have many users who do not speak English or speak it very poorly. The emails our users receive for the tickets they have opened in the helpdesk are exclusively in English. It would be nice to set the language for the mail events either globally or depending on the language set…
It would be very useful to have one-click quick filters available in the LogMeIn Resolve Helpdesk ticket view. At the moment, filtering tickets requires users to manually adjust filter options, which adds unnecessary clicks and slows down day-to-day ticket management. A set of preset quick filters would make it much easier…
Good afternoon! I really think all helpdesks would benefit from allowing the ticket search to pull from the ticket description/updates. We often get tickets created with an inaccurate title, so when we go back to search through tickets, the keywords we're looking for aren't in the title. Being able to pull tickets up based…
I have created multiple helpdesk services for end users. Is there anyway to assign end users to certain helpdesk services so they dont create tickets in the wrong helpdesk? If there is not, is that something that could be added at some point down the line?
Would like to see the ability to delete a threat once its detected and showing inactive threats. Other Endpoint applications allow this. As it stands we have to remote into the PC or laptop and manually remove the threat.
We're currently configuring the help desk within Resolve with hopes to move our team to it soon. While I was testing, I noticed that in order for the agent and end user to receive email notifications when either side responds, the "Comments Added" email notification needs to be on for both end users and agents. As a…
In the Devices > Details section, please add graphics data to show manufacturer, model, and amount of RAM on the graphics card. In the Devices > Performance section, please add a panel for graphics card performance.
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