In the Devices > Details section, please add graphics data to show manufacturer, model, and amount of RAM on the graphics card. In the Devices > Performance section, please add a panel for graphics card performance.
The Devices > Performance page displays a Battery Status panel for all of our DESKTOP computers. This panel erroneously shows that batteries in our desktops are at 100% and that the status is "Charging - high charge." Since this doesn't apply to desktops, this should be removed from the display for desktop devices.…
Is there a possibility to add mail notification options for end users in cc? Notification opt-out would also be useful. Currently users added to cc aren't informed about this - they have to go to the portal or I have to tell them. Then they can see th whole ticket with comments. My goal was to add someone to cc and ask to…
We're currently configuring the help desk within Resolve with hopes to move our team to it soon. While I was testing, I noticed that in order for the agent and end user to receive email notifications when either side responds, the "Comments Added" email notification needs to be on for both end users and agents. As a…
It would be great to see device tags under device name when searching in device lists
Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers.
I would like a report that i can export details of a completed Remote Execution job. I need to know what devices were successful, what failed, and who the last logged in user was. When I export, i can only get the successful device, no info on last logged in user, and no exportable info on failed devices
Hello, I was wondering if there’s a way to amend the auto‑response when a user raises a change request. For example, when a change is requested, could the auto‑reply send back a form (e.g. a MS Form) with mandatory fields to ensure we receive all the information needed? Alternatively, is there a feature to create different…
The tile layout of the remote execution template section is tedious to navigate, wastes space and cuts off text. Please change this to a list view or give ability to pick a more suitable view.
Allow administrators to initiate the chat function before remote controlling an endpoint.
It looks like you're new here. Sign in or register to get started.