The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Unable to control IOS mobiles using logmein Rescue but we are able to control Android devices.
Hello, Since the end days of April, the ADService.exe aka AD Sync is not working. Rerunning the setup and it talks to the AD, it knows how many users to sync up. But the Rescue Active Directory Synchronization Service will not stay running and continually stops, even when I tell it to start or restart the service in…
I have updated to the 7.5 yesterday and it is terrible! It has rendered my Logmein Rescue unusable! The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot do anything for my customers. So far, on four different sessions, I can see the customer moving their mouse, and they are…
When I'm requesting access through the Rescue client, the app freezes and I have to go to task manager to stop it. It was working fine until yesterday, and then it just quit connecting to remote PCs. When I press the button for the remote user to accept the connection, it freezes. I've uninstalled the client, installed…
With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously. We have several staff members using the program to remotely connect to client computers and what's happening is the following: the remote session does not connect as quickly as prior…
Since almost the end of last month, all our Techs have been experiencing issues staying connected. It appears that once the PC reboots, or if you switch users you will lose connection to the target. This is happening on version 7.12 / 7.33 and the newer version. This has to be something that Microsoft have implemented that…
Hi, Currently planning to use Rescue with our Active Directory. The setup we have is a local on-premise AD, synced to Office 365 using AAD Connect. I want to avoid any form of setup of Logmein Rescue on-premise and therefore was looking to set automatic user provisioning directly from Azure AD, using this link:…
So with the latest version of LogMeIn I noticed a bug that makes logging into users terminals a longer process. When I provide the 6 digit code The user enters it, downloaded the executable We put in the admin name / password Users click Ok / Agree to pop ups on their end Then I click on 'Launch Remote Control Session' It…
intentionally my employees change the status to away What can I do to stop this? when my employees are away, my customers cannot get help
error to copy and paste (CTRL + C, CTRL + V), inside the chat text box, the pasted content does not respect the course position and is always sent to the beginning of the sentence. crtl+c - crtl v rescue(7.50NEXT) error Video
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