Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Hello, When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac. In June, before the last macOS Catalina update , your article How-can-I-remote-control-a-customer-s-Mac-running-macOS-Catalina worked well for Catalina. But now,…
Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've tried uninstalling / reinstalling / rebooting, but the issues perisists. Any one know of a fix? ---------------- 16:13…
When using the Active Directory integration with LogMeIn Rescue, once you disable any user in the Active Directory, it automatically is disabled in LogMeIn Rescue as well. But once we enable the user in AD again, the user isn't enabled automatically in LMI Rescue, which makes the need to enable them manually in the LMI…
With the upgrade to macOS Monterey 12.3 Apple removed Python from the OS, specifically Python 2.7 which apparently the LogMeIn Rescue Technician console requires. Doing a manual install of Python 2.7 doesn't fix the issue even though the path to the version LMIR seems to want does exist. Launching the Technician console…
Is it possible to use an attended version of Rescue Technicial console to view the same system. I am passing some responsibilities to another engineer and we are both field engineer covering multiple remote systems. The hand off with the remote sessions will be smoother if we can do them together. Is this possible? I have…
I can transfer files back and forth from computer to computer but don't see my desktop applications on my hosting computer. J.
we are having issues sending CTRL+ALT+DEL to clients controlling with LogMeIn Rescue Our version is 7.12.3325, which states it is up to date
I have several servers configured for unattended access and am having difficulty with LMI logging out of windows instead of just locking the console when disconnecting. Has anyone found a way to stop this behavior, or a workaround?
Guys I have gone through the posts on here and I see a million explanations on how to make a Mac work with LMI. I get that this is Apple being PITA but what is the fix between Big Sur and M1 computers? My team is having ZERO luck with remotes on Macs throughout the day and we are trying our hardest to honor zero touch…
Would it be possible to get the "View System Information" section when in a session to include the serial number? It grabs a lot of good information but appears to be missing that which is a little shocking as that should probably be easier to attain than other portions already there.
It looks like you're new here. Sign in or register to get started.