Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
What causes the Unattended Access setup to fail? I cannot find an expanation for this anywhere, and do not feel like waiting on eternal hold for support. If anyone knows the answer please get back with me. The computer that we are trying to set up the unattended access on is Windows 8.1. thanks in advance.
I have set up unattended access multiple times and cannot get the administrator and password to work. I can log out of the administrator user while connected via LMIR (customer starts connection by going to logmein123.com) and I log back in using the same username and password I use while attempting to connect via…
how i can download the driver for a printer dharp AR-5316
I wish to upgrade a client's computer remotely using Logmein Rescue. I have upgraded systems from Windows 7 or Windows 8.x to Windows 10 before, but not remotely. My client is elderly and not comfortable with technological things, so I'd prefer she not have to interact with the computer at all. I don't want be locked out…
After installing FixIt Utilities recently, I am no longer able to login to any clients. I enter the credentials of the client, then click on Connect, but then get a message saying Disconnected. In details I have following error message: error:14077102:lib(20):func(119):reason(258) I have tried blocking FixIt from running,…
Hello, I have the following questions: 1. If an Android mobile user has deleted few files (images, videos, text and pdf files) from the internal memory of the phone just before the start of the remote session, will the technician be able to see or retrieve the deleted files using File Manager? 2. Assuming an Android mobile…
Restarting a remote LAN-connected Windows PC in Safe Mode is easy enough, BUT, how would one achieve this on a Broadband-connected PC where the necessary services to connect don't start in Safe Mode? Furthermore, if the remote router is set up as a Bridge, i.e. the Internet connection is not established automatically, one…
Is it possible to have a custom calling card for Android as I can with Windows? I want my customers to be prompted with the custom fields, then sent straight to a support channel, rather than having to provide a pin. John
Last week I started a logmein rescue session with a client. However, despite disconnecting the session, rebooting both machines (mine and his) the rescue box keeps popping up on his laptop. Both devices are Windows 10 We can end it in task manager but it keeps restarting Any ideas? Thanks
Why does the computer continue to reboot in safe mode after shutdown? Very annoying. Seems like the logmein software has corrupted something.
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