The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
When remoting into a client's PC and attempting to load a third party app for them the admin logon dialog pops up. They can see this but I cannot, my screen locks up until the dialog times out, is there a way around this as remote installs are a major part of my support.
I'm using unattended access to a network closet PC that I'm using to do things like update router firmware (yes, I realize it's typically better to do that on site, just trying to save myself the drive). The firmware updates on the router are going fine. But this is a router that is somewhat behind on updates and requires…
So a friend of mine has been using hamachi but the problem is he has been getting relayed tunnel. I have no clue whatsoever what this thing has to do with anything. What we're playing is Minecraft and to go into the server is use hamachi. The problem now is that my friend here has relayed tunnel on his hamachi. This means…
Hi, We are working on implementing Remote Assist in our existing application Developed in Unity (Cross-platform development for Android and iOS). We have tried the Android sample and studied it. Now we are building a LogMeIn Plugin for Unity, more like a Wrapper around the existing Android/iOS SDK. For this, we would need…
I want to use Rescue Lens. It appears to me the missing element is that I need Rescue Desktop 7.6 or above. I see evidence that 7.9 is out. When I go to the downloads page all I find is ver 7.12.3306. I already have 7.12.3325 on my computer, What am I missing?
Hi, I am new to the community but a long time user of LogMeIn Rescue. I have an open ticket with support on this subject and am about to make a YouTube video demonstrating the problem because support does not seem to understand this issue. I need to be able to have peristent unattended access to Windows 10 computers that…
On more than one customers's PC the screen has been unreadable. Has anyone else had this ? Is this known issue ? Problem occurring on more than one desk here too. It's like the monitor is faulty and our of sync, then leaves pixel mess everywhere.
my settings changed from english to german, i have raised a ticket but its taking time to rectify something i believe is simple
Is it possible to identify an agent's LogMeIn account from the URL used by the client to start a session? For example, if the client opened this link, https://launch.getgo.com/launcher2/connected.html?token=e0-u_tVZbdx39bUFs1jZyXwkJ1JDIvP8Sqe9NdSg3vmerALzsI96sk......ClrW3tlyBE&locale=en&app=true (abbreviated because it's…
I have a support provider that users Logmeinrescue. I download the support-logmeinrescue.exe app ant try to connect. This application seems to ignore that I have a proxy server that is required to get to the internet. I already added the Logmein whitelist sites to my proxy server but the applicatiion is refusing to use the…
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