Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Hi, Are you working on making unattended access survive windows updates, as it's pretty fragile, requiring a log of unattended service removal and reinstallation, which is time consuming. Failing that, a quick way of removing the old unattended service would be good. At the moment it's a run as admin command prompt sc…
Hey I just installed Hamachi, I haven't used it in a while. Never on this computer. After I installed it I tried opening a network, It required a login. After the login page is open the program crashes. I use the latest version of Hamachi, The latest version of Windows 10, and no program but f.lux and AVG is open.
As of late, I am UNABLE to CONNECT to Mac's I have previosuly setup and succesfully connected via Unattended Access with LogMeIn Rescue. A lot of my client computers, including my test Mac have the LogMeIn Rescue Unattanded Access login icon on the menu bar greyed out. What is going on NOW and how long can we expect this…
So I did search and only found very old forum posts so I'm hoping there is something new on this. I support a software package and we've got it deployed on close to 1000 PCs in the field. When we connect to a field PC, its usually to reinstall the software. Because the package is made up of 4 seperate applications, there…
Hello, all. I am using the HttpWebRequest method in VB.Net to generate a report that shows a technician's activity over a period of time. But after I rewrote the sample code "C# with HttpWebRequest" to fit my own needs, the server response keeps giving me the following error: getReport result: ERROR The HttpWebRequest…
Hi, on some PCs - Windows 10 usually, but not always, the little preview windows do not show. These are the ones that appear when you click an icon the the taskbar that has multiple windows available. This sounds trivial, but is in fact quite a problem sometimes as I'm unable to open the correct ( or any ) windows on any…
Hi, when using unatteneded access, the username required doesn't change when the actual user of the PC has renamed it. Even if unattended is set up with the current ( but different to the original ) username, we still require the original. If there something you can do about this as it involves going to a command prompt or…
When doing a remote support session I am not able to click, scroll or execute some, not all files on the remote computer and I have to ask my client to do it. I have a Windows 10 computer with 24 GBRAM.
When creating a new session, there are mandatory fields for user name and company name. Is it possible to change these to optional fields or remove them all together? Is there a reason to have these as mandatory? I have not found documentation that describes if this is possible or how to modify it. As always, this…
Hello I'm just looking for a bit of advice regarding maintaining a script repository. I notice when i look at an exported XML backup of a script collection it has a couple of ways to specify a path to a script file. Currently i use <file> and then a path to a network share (\\share\scripts) but i was wondering if there was…
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