Norton/Symantec gave me a six digit pin to sign on to LogMeIn Rescue and in the LMI screen it says:
Connecting
Invalid Certificate
Disconnected
I have included the script that LMI did internally if someone can tell me if this is my computer blocking it, or Windows or Firefox or Norton.
I'm running Windows 7 64-bit Service Pack 1, Norton 360 Premier v 21.1.0.18., Firefox v.25 (was v.22 did the same thing)
Please let me know if this is me or them or their program.
Thanks
Here is the script:
2013-11-03 01:04:41.433 - Info - Rescue - Logger - [0x00001b50] Main - Verbose mode has been activated.
2013-11-03 01:04:41.433 - Info - Rescue - P2P mode - [0x00001b50] Main - P2P disabled...
2013-11-03 01:04:41.433 - Info - Rescue - InitUserInfo - [0x00001b50] Main - Name: Laura; Domain: Laura-Dell
2013-11-03 01:04:41.558 - Info - Rescue - Socket - - loading strings
2013-11-03 01:04:41.558 - Info - Rescue - Socket - - initializing
2013-11-03 01:04:41.558 - Info - Rescue - Socket - - loading ciphers
2013-11-03 01:04:41.558 - Debug - Rescue - Socket - - Cipher list: ALL:-DES-CBC3-SHA:-aNULL:@STRENGTH
2013-11-03 01:04:41.901 - Info - Rescue - Main - [0x00001b50] Main - Rescue Applet: 7.2.393.1640
2013-11-03 01:04:41.901 - Info - Rescue - Main - [0x00001b50] Main - Windows NT 6.1.7601
2013-11-03 01:04:41.901 - Info - Rescue - Main - [0x00001b50] Main - Process ID: 0x06FC
2013-11-03 01:04:41.901 - Info - Rescue - Main - [0x00001b50] Main - WTS session ID: 1
2013-11-03 01:04:41.933 - Info - Rescue - Main - [0x00001b50] Main - Create service/client objects...
2013-11-03 01:04:41.933 - Info - Rescue - Main - [0x00001b50] Main - Creating service object.
2013-11-03 01:04:41.948 - Info - Rescue - Main - [0x00001b50] Main - Computer ID: 4B6CD5A21977E914B9FC6DFFBDE18B04 (Generated)
2013-11-03 01:04:41.948 - Info - Rescue - Main - [0x00001b50] Main - Activating...
2013-11-03 01:04:41.948 - Info - Rescue - Main - [0x00001b50] Main - [0] Init chat log "C:\Users\Laura\AppData\Local\LogMeIn Rescue Applet\LMIR0010.tmp\".
2013-11-03 01:04:41.948 - Info - Rescue - CRescueUI::SetupHotkey - [0x00001b50] Main - Hotkey (pause) registration succeeded.
2013-11-03 01:04:41.948 - Info - Rescue - Main - [0x00001b50] Main - Activated.
2013-11-03 01:04:41.948 - Info - Rescue - Main - [0x00001b50] Main - Create service object Done.
2013-11-03 01:04:41.964 - Info - Rescue - Main - [0x00001b50] Main - Connect...
2013-11-03 01:04:41.964 - Info - Rescue - RESCUE::CRescueSrv::RestartAfterReboot - [0x00001b50] Main - Initializing reboot settings.
2013-11-03 01:04:41.964 - Info - Rescue - CConnectState::StateChanged - [0x00001b50] Main - [CS_CONNECTING]
2013-11-03 01:04:41.964 - Info - Rescue - CConnectState::StateChanged - [0x00001b50] Main - [CS_CONNECTING]
2013-11-03 01:04:41.964 - Info - Rescue - Main - [0x00001b50] Main - Applet init done.
2013-11-03 01:04:41.964 - Debug - Rescue - GWThread - [0x0000056c] GWComm - Started.
2013-11-03 01:04:41.964 - Info - Rescue - Gateway - [0x0000056c] GWComm - P2P disabled.
2013-11-03 01:04:41.979 - Info - Rescue - DetectProxySettings - [0x0000056c] GWComm - Internet connection flags: 0x00000003
2013-11-03 01:04:41.979 - Info - Rescue - Proxy - [0x0000056c] GWComm - ApplyProxySettings autoConfig: 0, proxyList: , fallbackUrl: http=127.0.0.1:16110;https=127.0.0.1:16110
2013-11-03 01:04:41.979 - Info - Rescue - SetClientSocket - [0x0000056c] GWComm - Internet connection proxy: http=127.0.0.1:16110;https=127.0.0.1:16110
2013-11-03 01:04:41.979 - Info - Rescue - Gateway - [0x0000056c] GWComm - Session ID: bdb9b4e2-a015-4c40-b2b2-955926bb9220
2013-11-03 01:04:41.979 - Info - Rescue - ForceLAA - [0x0000056c] GWComm - ForceLAAWithUAC enabled
2013-11-03 01:04:41.979 - Info - Rescue - ForceLAA - [0x0000056c] GWComm - Starting service...
2013-11-03 01:04:41.979 - Debug - Rescue - GWThread - [0x0000056c] GWComm - Stopped.
2013-11-03 01:04:43.196 - Info - Service - Logger - [0x00000b78] Main - Verbose mode has been activated.
2013-11-03 01:04:43.196 - Info - Service - Main - [0x00000b78] Main - Rescue Applet: 7.2.393.1640
2013-11-03 01:04:43.196 - Info - Service - Main - [0x00000b78] Main - Windows NT 6.1.7601
2013-11-03 01:04:43.196 - Info - Service - Main - [0x00000b78] Main - Process ID: 0x03FC
2013-11-03 01:04:43.196 - Info - Service - Main - [0x00000b78] Main - WTS session ID: 0
2013-11-03 01:04:43.196 - Info - Service - Main - [0x00000b78] Main - Create service/client objects...
2013-11-03 01:04:43.196 - Info - Service - Main - [0x00000b78] Main - Creating service object.
2013-11-03 01:04:43.212 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Starting...
2013-11-03 01:04:43.212 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Creating RescueSvcCom registry entries...
2013-11-03 01:04:43.227 - Info - Rescue - Main - [0x00001b50] Main - Switching to GUI mode.
2013-11-03 01:04:43.243 - Info - Rescue - Main - [0x00001b50] Main - RESCUE::RescueSvcComAccess::ConnectService
2013-11-03 01:04:43.243 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Initializing RescueSvcCom interfaces...
2013-11-03 01:04:43.259 - Info - Service - RescueSvcCom::RescueSvcCom - [0x000001c0] ServiceMain - Thread: 0x000001c0
2013-11-03 01:04:43.259 - Info - Service - RescueSvcCom::ClassFactory::ClassFactory - [0x000001c0] ServiceMain - Thread: 0x000001c0
2013-11-03 01:04:43.259 - Info - Service - RescueSvcCom::ClassFactory::~ClassFactory - [0x000001c0] ServiceMain - Thread: 0x000001c0
2013-11-03 01:04:43.259 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Initializing communication...
2013-11-03 01:04:43.274 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Computer ID: 4B6CD5A21977E914B9FC6DFFBDE18B04
2013-11-03 01:04:43.274 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Started.
2013-11-03 01:04:43.274 - Info - Service - CConnectState::StateChanged - [0x000001c0] ServiceMain - [CS_CONNECTING]
2013-11-03 01:04:43.274 - Info - Service - CConnectState::StateChanged - [0x000001c0] ServiceMain - [CS_CONNECTING]
2013-11-03 01:04:43.274 - Debug - Service - GWThread - [0x000003d8] GWComm - Started.
2013-11-03 01:04:43.274 - Info - Service - Gateway - [0x000003d8] GWComm - P2P disabled.
2013-11-03 01:04:43.274 - Info - Service - Gateway - [0x000003d8] GWComm - Session ID: bdb9b4e2-a015-4c40-b2b2-955926bb9220
2013-11-03 01:04:43.352 - Debug - Service - GWComm::GetGWListDNS - [0x000003d8] GWComm - Selected DC: 174.143.22.2 - rescue-list.2.logmein-gateway.com
2013-11-03 01:04:43.508 - Info - Service - UserMonitor - [0x00001a40] MonitorThread - WTS console session changed to 1
2013-11-03 01:04:43.617 - Debug - Service - GWComm::GetGWListDNS - [0x000003d8] GWComm - "DNS02-02_2013-11-03T09:04:37__control.app02-03.logmein.com=176503;control.app02-02.logmein.com=169057;control.app02-01.logmein.com=166797;control.app02-22.logmein.com=165273;control.app02-21.logmein.com=165026;control.app02-23.logmein.com=164628"
2013-11-03 01:04:43.617 - Info - Service - GWComm::GetGWList - [0x000003d8] GWComm - DNS load balancing
2013-11-03 01:04:43.617 - Debug - Service - GWPick - [0x000003d8] GWComm - Loaded 6 web gateway addresses.
1:04 AM Connecting...
2013-11-03 01:04:43.617 - Info - Service - GWPick - [0x000003d8] GWComm - Gateway: control.app02-02.logmeinrescue.com
2013-11-03 01:04:43.617 - Info - Service - CConnectState::StateChanged - [0x000003d8] GWComm - [CS_CONNECTING_GW]
2013-11-03 01:04:43.617 - Info - Service - Message - [0x000003d8] GWComm - Connecting...
2013-11-03 01:04:43.617 - Info - Service - Socket - - Using proxy: 127.0.0.1:16110
2013-11-03 01:04:43.617 - Debug - Service - Socket - - sent proxy header: CONNECT control.app02-02.logmeinrescue.com:443 HTTP/1.0
2013-11-03 01:04:43.617 - Debug - Service - Socket - - sent proxy header: Host: control.app02-02.logmeinrescue.com:443
2013-11-03 01:04:43.617 - Debug - Service - Socket - - sent proxy header: Proxy-Connection: Keep-Alive
2013-11-03 01:04:43.633 - Debug - Service - Socket - - received proxy header: HTTP/1.0 200 Connection Established
2013-11-03 01:04:43.633 - Debug - Service - Socket - - received proxy header: FiddlerGateway: Direct
2013-11-03 01:04:43.633 - Debug - Service - Socket - - received proxy header: StartTime: 01:04:43.633
2013-11-03 01:04:43.633 - Debug - Service - Socket - - received proxy header: Connection: close
2013-11-03 01:04:43.633 - Debug - Service - Socket - 127.0.0.1:16110 - Connected (SSL: yes).
2013-11-03 01:04:43.633 - Debug - Service - Socket - 127.0.0.1:16110 - SSL handshake started.
2013-11-03 01:04:44.132 - Debug - Service - Socket - 127.0.0.1:16110 - Certificate chain verified, trust status: 0/100.
2013-11-03 01:04:44.132 - Debug - Service - Socket - 127.0.0.1:16110 - 1: CN=DIGITALMARKETRESEARCHAPPS PTY LTD, O=DIGITALMARKETRESEARCHAPPS PTY LTD, OU=DIGITALMARKETRESEARCHAPPS PTY LTD; S#=18:44:90:3D:EB:27:69:90:47:32:1D:39:39:64:54:2C; trust 0/109.
2013-11-03 01:04:44.132 - Debug - Service - Socket - 127.0.0.1:16110 - 0: CN=control.app02-02.logmeinrescue.com, O=DIGITALMARKETRESEARCHAPPS PTY LTD, OU=DIGITALMARKETRESEARCHAPPS PTY LTD; S#=A2:3F:D1:04:3D:95:FC:8A:4F:33:DF:9C:1C:21:18:B4; trust 0/101.
1:04 AM Invalid certificate.
2013-11-03 01:04:44.132 - Debug - Service - Socket - 127.0.0.1:16110 - SSL handshake done.
2013-11-03 01:04:44.132 - Debug - Service - Socket - 127.0.0.1:16110 - SSL cipher AES128-SHA (128 bits) TLSv1/SSLv3 selected.
2013-11-03 01:04:44.132 - Debug - Service - Socket - 127.0.0.1:16110 - SSL session: NEGOTIATED, timeout is 600 seconds
2013-11-03 01:04:44.132 - Info - Service - CConnectState::StateChanged - [0x000003d8] GWComm - [CS_ERROR : ERR_INVALIDCERT]
2013-11-03 01:04:44.132 - Info - Service - Message - [0x000003d8] GWComm - Invalid certificate.
2013-11-03 01:04:44.163 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Closing connections...
2013-11-03 01:04:44.163 - Info - Service - Main - [0x0000100c] Disconnect - Disconnecting...
2013-11-03 01:04:44.163 - Info - Service - CConnectState::StateChanged - [0x0000100c] Disconnect - [CS_DISCONNECTING]
2013-11-03 01:04:44.195 - Debug - Service - Socket - 127.0.0.1:16110 - Closed (rcvd 1138 bytes, sent 432 bytes).
2013-11-03 01:04:44.257 - Debug - Rescue - RESCUE::RescueSvcComAccess::CheckSvcIf - [0x00001b50] Main - Connected to service
2013-11-03 01:04:44.257 - Info - GUI:06FC - Main - [0x00001b50] Main - Switched to GUI mode.
2013-11-03 01:04:44.257 - Debug - GUI:06FC - RESCUE::RescueSvcComAccess::CheckSvcIf - [0x000017ec] RegisterIpc - Connected to service
2013-11-03 01:04:44.257 - Info - GUI:06FC - RescueUserCom::RescueUserCom - [0x00001b50] Main - Thread: 0x00001b50
2013-11-03 01:04:44.257 - Info - GUI:06FC - ClassFactory::ClassFactory - [0x00001b50] Main - Thread: 0x00001b50
2013-11-03 01:04:44.569 - Info - Service - UserMonitor - [0x00001a40] MonitorThread - Activating USER in WTS session 1, PID: 0x06FC.
2013-11-03 01:04:44.585 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_CONNECTING]
2013-11-03 01:04:44.585 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_CONNECTING]
2013-11-03 01:04:44.585 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_CONNECTING_GW]
2013-11-03 01:04:44.585 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_ERROR : ERR_INVALIDCERT]
2013-11-03 01:04:44.585 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_DISCONNECTING]
2013-11-03 01:04:45.209 - Info - Service - CConnectState::StateChanged - [0x000003d8] GWComm - [CS_DISCONNECTED]
2013-11-03 01:04:45.209 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_DISCONNECTED]
2013-11-03 01:04:45.209 - Debug - Service - GWThread - [0x000003d8] GWComm - Stopped.
2013-11-03 01:04:45.209 - Info - Service - CConnectState::StateChanged - [0x0000100c] Disconnect - [CS_DISCONNECTED]
2013-11-03 01:04:45.209 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_DISCONNECTED]
2013-11-03 01:04:45.255 - Info - GUI:06FC - Main - [0x000012a8] Sentinel_Functor - Activating...
2013-11-03 01:04:45.255 - Debug - GUI:06FC - RESCUE::RescueSvcComAccess::CheckSvcIf - [0x000012a8] Sentinel_Functor - Connected to service
2013-11-03 01:04:45.271 - Info - Service - RescueUserAccess::CheckNow - -
2013-11-03 01:04:45.287 - Info - GUI:06FC - Main - [0x000012a8] Sentinel_Functor - [0] Init chat log "C:\Users\Laura\AppData\Local\LogMeIn Rescue Applet\LMIR0010.tmp\".
2013-11-03 01:04:45.645 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Deactivating USER objects...
2013-11-03 01:04:45.645 - Info - GUI:06FC - CRescueUI::SetupHotkey - [0x00001b50] Main - Hotkey (pause) registration succeeded.
2013-11-03 01:04:45.645 - Info - GUI:06FC - Main - [0x000012a8] Sentinel_Functor - Activated.
2013-11-03 01:04:45.645 - Info - GUI:06FC - CConnectState::StateChanged - [0x00001b50] Main - [CS_DISCONNECTED]
2013-11-03 01:04:45.645 - Debug - Service - UserMonitor - [0x000001c0] ServiceMain - WaitUser > IN
2013-11-03 01:04:45.661 - Debug - Service - UserMonitor - [0x000001c0] ServiceMain - WaitUser > User has logged in. Waiting for user object...
2013-11-03 01:04:45.661 - Debug - Service - UserMonitor - [0x000001c0] ServiceMain - WaitUser > OUT [user object exists]
2013-11-03 01:04:45.661 - Info - Service - UserMonitor - [0x00001a40] MonitorThread - Stopped.
2013-11-03 01:04:45.677 - Info - GUI:06FC - RESCUE::CRescueClient::Activate - [0x00001b50] Main - The session has been ended. (1)
2013-11-03 01:04:45.677 - Info - GUI:06FC - Main - [0x00001b50] Main - Switching to Standalone mode.
2013-11-03 01:04:45.677 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Removing RescueSvcCom interfaces...
2013-11-03 01:04:45.677 - Info - Service - RescueSvcCom::~RescueSvcCom - [0x000001c0] ServiceMain - Thread: 0x000001c0
2013-11-03 01:04:45.677 - Info - Service - UnregisterCOM - [0x000001c0] ServiceMain - Service object release success!
2013-11-03 01:04:45.677 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Deleting RescueSvcCom registry entries...
2013-11-03 01:04:45.677 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Session end, service cleanup
2013-11-03 01:04:45.677 - Info - Service - RESCUE::CRescueSrv::RestartAfterReboot - [0x000001c0] ServiceMain - Removing reboot settings.
2013-11-03 01:04:45.692 - Info - Service - ServiceMain - [0x000001c0] ServiceMain - Stopped.
2013-11-03 01:04:45.692 - Info - Service - Main - [0x00000b78] Main - StartServiceCtrlDispatcher returned...
2013-11-03 01:04:45.692 - Info - Service - Main - [0x00000b78] Main - Service deleted.
2013-11-03 01:04:45.692 - Info - Service - Main - [0x00000b78] Main - Create service object Done.
2013-11-03 01:04:45.708 - Info - Service - Main - [0x00000b78] Main - Applet init done.
2013-11-03 01:04:46.113 - Info - Service - RESCUE::CRescueSrv::RestartAfterReboot - [0x00000b78] Main - Removing reboot settings.
2013-11-03 01:04:46.191 - Info - Rescue - Main - [0x00001b50] Main - Switched to Standalone mode.
2013-11-03 01:04:46.191 - Info - Rescue - ClassFactory::~ClassFactory - [0x00001b50] Main - Thread: 0x00001b50
2013-11-03 01:04:46.535 - Info - Service - Socket - - cleaning up
2013-11-03 01:04:46.535 - Info - Service - Socket - - cleaning rng
2013-11-03 01:04:46.535 - Info - Service - Socket - - unloading strings
2013-11-03 01:04:47.065 - Info - Rescue - RescueUserCom::~RescueUserCom - [0x00001b50] Main - Thread: 0x00001b50
