Every time I finish using LogMeIn it delete's the client. Regardless of whether I've selected to keep the app. Anyone else seeing this? Any fixes? Very annoying!
Hello!
Using it on a Mac (High Sierra), after fidgeting around with different things, what works for me is to put the zip file in your applications folder, and open it from there. Once it unzips the app within the applications folder, you can open it and close it without it deleting itself, and you dont have to use the zip (I haven't tried deleting the zip from there, I'm fine with how it works now), and you can pin it to the dock for easy access. Hope this helps!
-Xander G
YES it happens every time. I have to retrieve it from the trash and reload the zip then I can use it but it disappears after I close it. Extremely frustrating.
Okay, I don't know if this will help anyone, but here goes. I tried all the previous fixes in this thread without solving the problem. I'm using Mac Os X Sierra. I tried aliases with the application in the applications folder, the user applications folder, on the desktop- no good, still deletes on closing. I locked the application file, I locked permissions to everyone including myself to "Read only". No deletion, but the file size dropped to zero and then obviously couldn't run. I deleted the cached credentials, updated, etc. No good.
At this point I checked the application support file for logmein in the hidden user library folder-
/Users/(your name)/Library/Application Support/LogMeIn Client/update/temp/
The temp folder has what looks like the folders you see when you look at the contents of the logmein client app with option-clck, except they are all empty. I dragged the same folders and files from the actual app into this folder (automatically copies them- doesn't just move them) and now it works fine.
I think for some reason the application on closing tries to update itself. There hasn't been any updates, so no download there, but the empty folders are there. It either then deletes itself or copies its empty folders over and then can't delete if I lock the file.
Hope this helps someone. For those who don't know how to see the hidden library folders- the easiest way is to download "Tinkertool" - a free app. You can set them to visible, do what you need and then set them back without ever having to venture into terminal land.
I just started having this problem today after several months of being able to use LogMeIn Client fine from a shortcut on the Dock (Mac OS 10.11.3) w/ Chrome as default browser. For some reason this morning it gave me errors that remote computer was offline when I knew in fact it wasn't. When I logged in via browser it was online and I could access it fine... however at the dashboard another LogMeIn Client downloaded automatically. I installed it thinking it was a fix but now whenever I open that client I get same "no connection" error AND when I quit out of client it automatically deletes itself, sometimes redirecting to a web page that basically tells me I am a moron who deleted it and gee if I want to keep using it I should keep in on my computer. Um, no... it is deleting itself. For now I am keeping the .zip file on my desktop and just extracting a new client each time. But this is a stupid workaround for something that was previously working fine. I even tried some of the user suggested workarounds from this thread but none worked for me. I guess next step is emailing support directly?
I'm having the same issue and unfortunately the alias fix does not work.
I open the client, the client window does not open and after the processing animation spins for a while it says it is unable to open a connection 'check your network connection'.
I have no problem with the network as I am online with no firewall.
Running OSX 10.7.5 on a Macbook Pro i7
When I exit Logmein, it opens this webpage and deletes the client.
https://webservice.logmein.com//LMIClient/ClientRemoval.aspx
Very frustrating!!
Any help would be appreciated.
I was just about to lock myself in the garage with the car running due to LogMein frustrations when i found this thread.
Yes!!!! The alias solution fixes this perfectly. Thank you!
For those of you who don't know how to find your Users/Applicaitons folder on the Mac (like me) simply go to finder, click "view" and choose "show path bar".
The path will show on the bottom and you can click your way to where you want to go down there.
Thanks for your help!
@jimfrac, maddingly simple workaround, thanks so much!
although, this begs the question why the development team hasn't patched the problem especially when it's something as relatively simple as having the client app install to the correct folder or fixing the folder location that the browser is told to look-up?
I was having the same problems as everyone else here. When I learned the app gets created in User/Applications, I went there and made an alias of it.
Put that alias in the regular Applications folder and rename it to LogMein Client (remove the word Alias)
So far so good. Hope this helps
Hi. First time here. But, having same problem as you all are. I'm on Mac OS X 10.6.8. I'm using Chrome Version 33.0.1750.117. I started having this issue several months ago. Then, I found a fix somewhere that worked until today. Now it's started again and I can't remember what the fix was or where I previously found it.
Any help would be greatly appreciated.
Clem
Having this issue on OSX too.
The Logmein client downloads, and you put it in the primary Applications folder where it belongs. When you close logmein the client is moved into the users application fioder. Not good.
This is the kind of stuff that happens when you have inexperienced OSX developers, usiually coming from the Windows world.
Moved back to Firefox 25. Had to disable firefox from automaticcaly updating, because it jumped back to 26 as soon as I started it. Hope Firefox and LogMeIn can work this out.
Having same problem.
Hello LogMeIn Staff??? HELLO????
After trial and error, I figured out the solution. The logmein client installs itself with a cookie. My Firefox was set to delete all cookies upon exit. When I left them alive for the next session I didn;t have to reinstall the logmein client. In fact I read this in their FAQ when it describes the logmein client app. Hope it works out for you.
I think this works too! I wondered where LMI said it kept a copy and there it is!
My response is based on what this fellow realized. Message dated:
01-03-2014 01:37 PM.
I'm also finding that the new client hangs an awful lot! I'm having to exit and re-run every few moments. Didn't use to have this issue. Anyone else seeing this too?
LogMeIn has become absolute garbage for me now. Can't get a remote connection at all from Firefox. Suddenly Chrome can't either. Obviously I must have stupidly updated my browsers, because only an idiot would do that.
App starts, then craps out and takes me back to the LogMeIn site. We have a mix of free and pro. I can't wait until some of our remote users upgrade their browsers and it starts crapping out for them as well. Brilliant move.
I am in the same boat. Using Windows 8.1, Firefox 26. After doing some research, I came to the conclusion that it is as much the fault of LogmeIn as Firefox. This is what it says in the FAQ of LogMeIn, concerning the LogmeIn client: "The LogMeIn client app is a small executable that enables a full-featured remote experience in browsers that no longer allow the use of plugin technology. On windows, the client app is used when making a remote control, file manager, telnet, or chat connection in Firefox 26+ or Chrome 32+."
The question then is, why does firefox 26 no longer work with this plugin. If enough people complain to firefox, maybe we'll get to some resolution.
For the time being, I reinstalled Firefox 25. LogMeIn works as it always had, no reinstalling the client. And it is the same for Internet Explorer. No client app to be reinstalled.
The issue, in my case, was with FireFox config.
I was fighting with this and went in to Options|options ... and set as default opening app for LogMeIn:
- LogMeIn client application-. Now I have remote control sessions opened in a separate app window instead on a browser tab.
I'm really wondering why this problem fixed itself in my case. I have no clue. WHY ARE THERE NO RESPONSES from the developers, who post here all the time?
Definitely I Do NOT want to have a *.exe file for each computer I may need to control. This file has credentials stored, and works just for one specific computer.
It is annoying to download a file ezch time, answer prmissions dialogs, etc.
PLEASE (is any LMI people reading?) revert this behavior to what it used to be.
So I think I figured out a little workaround...when you download the program that it forces you to everytime you want to connect to a specific computer, it goes to your downloads folder (mind you I'm on a Mac so it may be different for PC users). It doesn't matter where you put it afterwards, but it always gets deleted...HOWEVER, the actual app that is launching (when you right click on it in the dock and click "Show in Finder" reveals that it is actually in your USER'S Application folder...not your boot drive's Application folder. Sooooo I doubled clicked on that icon and it launches Safari, logs me in, and brings up the login prompt for Username and Password to get into the computer and voila! Logged in perfectly fine. I would imagine that it would get confusing for each computer you want to manage as I don't know how that would work, if it'll put more iterations of the app in that folder or overwrite it, but for one computer to manage, this works everytime!
Same problems here with Firefox, Mavericks... very bollixed up. Is there any chance someone at LMI is actually reading these posts and doing anything about this stupidity?
Extremely annoying.
I have the same deleting problem.
And second problem:
Restart from a new unzipped "LogMeIn Client" mostly does not work:
The client opens a new Safari window with a login page like this: https://secure.logmein.com/DE/
(If I try to login here, the next page asks me to download and install the LogMeIn Client).
The correct client window starts very seldom.
Is there any help (before Im totally confused)?
One expects updates to improve the operational experience. The latest LogMeIn Client app (I'm using a Mac with Firefox) is PANTS. I don't want to have to alter my procedures and have additional techno hoops to jump through. Get it sorted!
I should mention that I've been using Safari. Haven't tested in other browsers yet...
Well .. I reinstalled the extension in Firefox. Still has same problem. Installed extension n Chrome... no problem. As I said before, Internet Explorer works fine. Seems to be a problem with Firefox and the extension. Just use one of the other browsers I guess.
I have seen it to. But it happened in Firefox and not Internet Explorer. Hmmm... Looking for answers.
