LogMeIn Client App keeps disconnecting

I have been using LMI for several years and have rarely had any problem. I most recently used in on 12/20/13 with no problem. However, this morning when I went to log in I was told I need to download and run the LMI Client App. I did this, and now I cannot connect to the host computer; every time I try I get checkmarks next to "Connect Network" and "Activate Encryption", but then the app freezes up while waiting for "Verify Identity", and then disconnects me. Every time.

I'm running OSX 10.8.5 and Firefox 26.0 (same problem when I try Safari 6.1.1). Does anyone have any suggestions for how I can get LMI working again?

Thanks.

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Accepted answers

andiedan

Had a similar issue and called LMI tech support. After checking my configuration via LMI Rescue, the concluded that the problem was with my ISP/Router setting. I then got in touch with my ISP tech support who, ss it happens, also use LMI Rescue and they logged into my computer to make the necessary adjustments to the hub/router settings. Having done this, I tried to access the host machine from my laptop with the same disconnect. My ISP tech support then tried to access my laptop with LMI Rescue and had the same disconnect (so they couldn't log in and take control). Following this, we concluded that the issue was something to do with the laptop and not the settings on the hub/router.

Thinking about this, I then tried logging into the host from another computer and lo and behold - no problem.

Next thing I tried setting up a new user (all default settings and nothing else running) on the laptop but had the same disconnect.

Next I opened Parallels access on the laptop and launched Windows 7 - Internet Explorer. Result: no problem accessing the host with my logmein. This is obviously the workaround that I can use in future. I may also post it on the LMI forum as many people seem to be having similar disconnect issues.

For your information, my desktop computer is an iMac and the laptop is a MacBook Air. Both running up to date OS 10.9.3

Bottom line: see if LMI works with from another computer before messing with settings on your router.

All comments

Anon48884

Yess, I'm seeing it about every 5-10 minutes, Win 7 Pro 64 on both sides of connection.

I tried disabling Power Savings for each net adapter that allows PC to turn off adapter to save juice.

Event logs don't indicate anything.

Also the annoying Need Help - Chat with Rep on right side of window, that dances around and follows the cursor. My boss chatted briefly asking for the chat annoyance to be removed. Has anyone found how to disable it? It is in IE & Chrome, pop-up blocker enabled.

Bert

Manager - AZ PC SOS

bert@pcsos.net

rentose69

Good Call. I tried the first one, "restart logmein", that didnt work. Then tried "normal Reboot" and that worked. Final attempt would have been a "Hard Reboot" if I needed it.

I'm wondering if theres an error message on my Mac as it logs in, possibly related to no keyboard/mouse connected that stops logmein from starting/proceeding?

Anyway the reboot sorted it

andiedan

Thanks. Unfortunately you can't reboot a Mac remotely unless it is online! My iMac is the host.

savage_beautty

What has worked for me IF I lose a connection and then logmein gets stuck on "verify":

Reboot your remote PC. You can do this by going into preferences /advanced /reboot options from the panel on the left.

Then choose the best reboot option based on your situation.

Your remote pc will reboot and problem resolved.

Fluxman

What is "Parallels access"?

andiedan

Thinking about this, I then tried logging into the host from another computer and lo and behold - no problem.

Next thing I tried setting up a new user (all default settings and nothing else running) on the laptop but had the same disconnect.

For your information, my desktop computer is an iMac and the laptop is a MacBook Air. Both running up to date OS 10.9.3

Bottom line: see if LMI works with from another computer before messing with settings on your router.

robert1930

Does anyone have a solution to this issue yet, I am working on several computers over a eight hour period and I have been disconnected about 200 times already and I have a long ways go in this day.

This is so frustrating.

And I have to tell the clients over and over ok just a minute got disconnected again

antispam246

Still nothing?

antispam246

Just googled this thread. Been using logmein free and logmein ignition for many many years, never had a single issue, never had to come here to query anything. Then you change the way the client works and everything goes wrong.

Quite frankly I'm furious. Exact same issue as above. Windows 7 machine connecting through firefox and the **bleep** client closes every 5 minutes for no apparent reason. This is infuriating, I wish you'd just kept the client or atleast allowed for a choice so that it could still be run directly through the browser as it was before.

As to the suggestion above, my cookies aren't cleared or deleted upon closing so that can't be the answer.

gallicbear

After trial and error, I figured out the solution. The logmein client installs itself with a cookie. My Firefox was set to delete all cookies upon exit. When I left them alive for the next session I didn;t have to reinstall the logmein client. In fact I read this in their FAQ when it describes the logmein client app. Hope it works out for you.

jmatchus

I have the same issue as everyone is reporting. The client disconnects very frequently and I have to redownload the client every time. Super annoying.

FabioGeraci

I have the same problem, very annoying that everytime i connect to my office computer I have to download and install the logmein app :catmad:

system OSX 10.9.1, with Firefox 26

tambeth

Me too! For a week now! I have Mac/Firefox and it continually asks me to download a new Logmein App every friggin' time. If you try to open the same download that you launched earlier, it won't open. I don't have time for this!!!!

Anon27150

Same case for me! No way to connect! please Help!

nyko

Same case for me! No way to connect since this morning! It worked yesterday... Logmein was easy and fast, and integrated in Internet Navigator, don't want to have a dedicated software to connect remotly on my PCs....

foulkrj

Me too, on Windows 7. I did the install and the new app ran ok. I saw the message that the LogMeIn App was installed on my computer. Then my session timed out and I, too, got the message that I had to downloand and install again. Enough already! I couldn't locate the new installed app on my PC and couldn't find any help about where to find it. I went back to the regular logmein menu screen and clicked on the "Start Reduced Session" link. The old LogMeIn client loaded like it used to. How long before they take that away?

cowboy2710

I totally feel sympathy for you. This new app is the most annoying and useless app I've come across in a *long* time. Everytime I want to connect to one of my remote computers it want to first download this app.... WHY?? And it doesn't improve the process of connecting to a remote computer in ANY way. It seems that somebody had too much time on their hands... Why fix something that ain't broken??

lem9

I am having EXACTLY the same problem and it seems like it occured right after that July update. Logmein? Can someone help us? This is excruciating and I am getting ready to switch to something else...has anyone else found any solutions?

twilobyte

LMI Free used to be relatively stable in terms of connection, but recently I've experienced a large number of disconnects as well. Possibly due to a recent update?

Both the local and remote PCs are Windows 7 Pro 64-bit.

At times I can stay on for up to 15 minutes until a disconnect happens. Other times it disconnects either during or just after logging into the remote PC. It's frustrating because LMI used to be rock solid in terms of stability.

So I ran some network diagnostic tools and it saw that our Sonicwall firewall goes crazy whenever a LMI connection is established, to the point of dropping packets thus causing the disconnects.

On the other hand, our firewall does not drop packets even if bandwidth is fully saturated on an FTP or HTTP download of a large file. In these cases only the latency increases, but there is no disconnection. Only LMI seems to cause disconnects on our firewall (or so it seems.. need to do more testing to prove this whether this is true.)

Maybe someone else can also narrow down the troubleshooting to their firewall/router so we can figure this out.

Argh.

gkconst

Same here. I used to be on for hours at a time. Now cant be productive at all. I tried disabling my antivirus and still the same thing. This happens on my ipad as well. Frustrating.

ghster88

I'm having a similar issue, too.

I'm connecting via Win 7 laptops to my Mac (10.4.11), and it disconnects quickly.

In fact, to troubleshoot, I am sitting with a Win 7 laptop next to the mac in question, using the SAME network, and same thing.

To see if it was a Qwest problem, I connected from my mac to the win7 laptop. NO disconnections.

This really sucks! I may install a competitor's 30 day free trial to see if logmein fixes this issue.

tanzido

I get disconnected multiple times and must wait for a while to reconnect. This has been happening to me a lot lately. I am using LogMeIn Pro to connect to a Mac using LogMeIn Free.

cei

Same issue here. Seems worse since the maintenance that Logmein did a couple weeks back. Anyone else seeing this issue?

Craigar

In the last two weeks or so I continually get disconnected when clicking on anything on the remote computer. I have the issue from multiple computers at the local end and multiple remote locations. I can sometimes be on for 5 or 10 minutes before being disconnected. This problem is on XP and Win 7 computers at the local end. But i used to be on for hours without a disconnect. Has there been an update that may be causing this problem? Is this a common problem now or is it specific to my location. My Internet (DSL) does not appear to be having a problem.

It has been very frustrating recently trying to help people but continuously getting disconnected.

Any suggestions?