I have the same issue as posted here (/t5/Rescue/Denied-Full-Permissions-Citrix-Session/td-p/88036) but the fix doesn't seem to work.
We have a PC product that we distribute. This is a Windows 7 Embedded PC with our software on.
We want to use rescue to support our customers if they have an issue, however we've have had to use Team Viewer instead because when we attempt to use our rescue account we get the following error in the customer applet
"You have denied full permission to Support"
We're using PIN code sessions.
No prompt appears to grant permission following the download of the rescue application, as soon as the technician clicks Launch Remote Control, this message appears immediately.
In the admin centre, I changed the running mode to standard and disable run as a windows service, however the issue remains.
Can you please identify what else I can do to resolve the issue?
