Slow connection

Grso

Dear All,

 

I'm placing this message to all of you since LogMeIn support keeps replying to copy pasted content from their website to please check your connection speed and etc. 

I have two very fast locations using MAC, over 100Mbit/sec upload and download and ping is very fast. All of a sudden remote speed is extremely slow. No installs were made, screen resolution is set to automatic, but no matter if you set it to low manually, the same crappy speed. 

2. the always self installing remote log me in app installs itself every time, very annoying

3. I can not contact support at all as my local line hangs up on me once I chose the desired number. I tried from 4 numbers of mine, so the problem is with log me in. Their crappy answer was to check if I dialed the good number....

 

 

cvp

I have a similar situation whereby we support a customer that has a Pro license for multiple sites and they will work OK for a while, and then complain about speed issues / multiple disconnections.

 

Their site has a 100Mbps Internet connection so overall speeds are above average and the client sites will have up to 20Mbps.

 

I am encountering more and more complaints when it comes to speed issues, and have just started to traul through these forums where I came accross this particular thread.

 

Can we have some sort of official repsonce from LogMeIn Support as it seems to me there may be some inherint issues regarding speed.