You folks at LogMeIn Rescue should be doing more than this. I'd like to see a hot-key I can press as a client that still keeps me connected to the scammer, but revokes mouse and keyboard privileges so they are forced to watch what I am showing them. This video demonstrates the problem with your product and how it's being absued. In my opinion, Logmein needs to do more to vet-out potential theives from exploiting the free trial version of the software to scam Americans.
https://www.youtube.com/watch?v=TmxSx3ABVNY
Yeah, there's a video of the scammers phoning two famous YouTubers, dancoot1 and RogueAmp, and their virtual machine being devastated by a ruse of programs on the system, disguising the Gruel worm.
Video (hilarious): https://www.youtube.com/watch?v=tGGpgieEewI
Here's yet another scammer who prefers LogMeIn Rescue over other remote software -
https://www.youtube.com/watch?v=soUgSUPtfkE
It seems obvious to me LogMeIn is really not doing much of anything to discourage scammers to vet out their authenticity. At this time, I must recommend that any legitimate techs use another product since LogMeIn Rescue is used by the majority of scammers in my experince. More videos to follow... When I find a scammer that doesn't use LogMeIn Rescue, I'll post that video here as well. So far, that has not happened.
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@Katie_P wrote: Hi @Carey934 , Thank you for your suggestion. Customer feedback is critical to the success of our products here at LogMeIn, and I have forwarded your feedback to the appropriate department for consideration. Thanks, Katie
Hi @Carey934 ,
Thank you for your suggestion. Customer feedback is critical to the success of our products here at LogMeIn, and I have forwarded your feedback to the appropriate department for consideration.
Thanks,
Katie
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