security update

rjm929

Sept 22nd, just received a e-mail zip file from log me in concerning a security certificate update?

scam or real?

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Katie_P

Hello @rjm929 ,

Thank you for bringing this to our attention. This was a phishing attempt and was not sent by LogMeIn. We take security of our customers’ information extremely seriously. I’ve asked that our support team investigate this report.

What should you do?

If you receive this email (or a similar email), do not click the link - just delete it. If you did click on the link, your computers' security is still intact since LogMeIn authentication requires an additional passcode or Windows/Mac credentials to access the host computer. However, we do recommend that you change your LogMeIn account password as a precaution.

To change your account password:

Go to www.LogMeIn.com.
Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed.
Click your account email address at the top of the page. The Account page is displayed.
On the Change Password tab, complete the Enter current password, Enter new password, and Re-enter new password fields. The Password Strength Meter will measure the strength of your new password.
Click Save. You are ready to use your new password the next time you log in to your LogMeIn account.

Thanks again,

Katie

Anon2506

I ran a www.viruscan.org scan and it found nothing on most antivirus platforms except ikarus where it flags Win32.Outbreak as a result of a potential threat. The format of the email is suspicious as it follows the format of several emails received with attached zip files, usually those emails carry several threats bundled. this showed but the one. Viruscan.org site does disclaim the results are not 100% accurate

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