Customer Permission???

At times my customer might want me to correct a problem after hours, and I have instructed them to open the Calling Card. I have zeroed out the time out so it will not time out until I get to it. But by the time I get in the office they will be already gone and will not be there to grant me remote access.

Is there away for me as the administrator to override it, I know these customers administrator passwords and they are on the domain. Or can I set a checkbox on the Calling Card when they open to go ahead and grant permission?

I have also noticed that everytime I reboot their computer, I have to request permission again. Once I have permission it should continue to give me permission until I resolve the problem.

Any advise? You can email me at drising@risinginc.net

Find more posts tagged with

Comments

Anon88999

Once you are connected, be sure to click the Request Windows credentials link on the Reboot tab, this will ensure you are able to reconnect unassisted after rebooting the remote PC. You can complete the request yourself, since you have their credentials by switching back to the Customer Desktop tab.

I know this does not help with the intial permission tho'

KGHalbe

No, I am sorry, but I can't help you at all.

I have never used RESCUE besides the trial, and never got into the CALLING CARD of it.

Maybe Andy or Sean can offer some help - but I can't.

Sorry,

KGHalbe

Anon78018

Hey Andy Harvey and/or KGHalbe do you have an answer to this question??

Thanks,

G

rising

Does anyone have an answer to this problem?

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!