Stuck / Can't Authenticate

Earlier in the day, I connected using Logmein's Android App. I disconnected and about an hour later, attempted to access host computer via my desktop. However, all attempts have failed during the "Authentcating..." process, with a message that "your conenction to the remote computer has been lost." The error message reads -- Error: Connection lost.

I've had the Host computer rebotted, and I have rebotted the Remote computer. Nothing.

However, I can access File Manager through the Desktop App with no problems... I just can't access the remote control.

My Host computer is a MAC (unknown version of iOS) and my remote is a Windows 7.

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Comments

Jthomas2017

Almost 5 years later and I see noone has replied to help you all with this issue. I too am having the same issue. Has anyone gotten any resolution to this problem? If my remote computer has to restart for any reason then I cannot reconnect to the remote control portion. Like others have said I can use the file manager.

drheather

Ugh, spoke too soon-today it doesn't work even with the new client. I put in a ticket on this problem Jan. 21 and have yet to receive a response.

drheather

They released a new version of the LogMeIn client and that fixed the problem for me.

islandFurniture

Same here - times out and disconnects. Is there any answer here?

drheather

Same issue for me as well-I can get into the work PC but the iMac will not work. This happened once before and was fixed with a Mac reboot, but this time that did not work.

Terry_R

I am also having the exact same issue, starting last night. I can access File Manager, but cannot log in remotely, desktop plugin fails while authenticating, and returns the "Connection Lost" error message. My most recent successful remote log in was 1-12-15. Both host and client computers are Mac OS X v10.8, and v10.9.5. Had flawless performance for months before this.

biggysteve

Same issue here. Extremely frustrating, as I rely on this to provide remote support to clients hundreds of miles away.

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