A family member of mine was scammed by the scam described in many posts, a call comes in and the person takes you to event viewer, etc, showing you "problems" with your PC that need to be fixed. They gave the scammer remote access through LMI Rescue and did not make a payment but spent 15 minutes on the phone arguing with them, while the remote connection is open.
What I would like to know is if there is a way on the end user's PC to view a log of the session, or on Log Me In's end, to confirm whether or not File manager was used during that session to take any files from my family member's PC. Confirmation that file manager was NOT used would help put their mind at ease a bit.
I do not have the PIN used to initiate the session but instead I have the link for a survey/feedback about the session. Surely this could somehow be used to identify the remote session and be used to pull a log?
I have emailed scamreport@logmein.com but did not received an answer.
I can post the survey link upon request if it can be used to help identify the session and confirm if file manager was used.
