Unattended Session locked as "In Session"

Tiim

I closed an open session where I have Unattended Access. But in the Unattended Computer list it is marked as In Session (it is not). How do I release this status and reconnect without starting over.

Why does this happen? I see if often and it frustrates me.

Colm_C

Hi Tiim,

 

With unattended acceess, if there are lost packets or data during disconnection, it may lead to the session getting stuck- in thes cases, restarting the unattended access service in the services console should resolve this, or else rebooting the PC.

 

If they fail with Unattended Access, can you try the following:

 

1) Go to 'services.msc'

2) Look for the LMI_Rescue_UA or LogMeIn Rescue service on that machine

3) Right click on the service and select 'properties'

4) copy the 'service name'

5) open up a command prompt by going to start > run and type 'cmd'

6) in the command line type 'sc delete' and the 'service name'

7) press enter

8) reboot the PC

9) re-deploy Unattended access on that machine

 

Please let me know if these help and have a nice day!